Company Description Roots Industries India Limited (RIL), established in 1970, is the flagship company of the Roots Group and a trusted supplier to leading global automobile brands. The company operates advanced manufacturing facilities in India, Malaysia, and Russia, supported by offices at strategic international locations. RIL produces a diverse range of automotive components, including electric and electronic horns, safety systems, braking components, and other vehicle parts.

The company has expanded into high precision engineering for medical, aerospace, flow control, and other industries, as well as metrology services accredited by NABL. RIL also operates ROOTS SYONA, a commercial furniture division focused on ergonomically designed products, reflecting its commitment to innovation and technology-driven solutions.

Role Description The Customer Quality Manager is a full-time, on-site role based in Coimbatore. This role is responsible for managing customer-facing quality activities, including handling customer complaints, coordinating root cause analysis, and driving corrective and preventive actions.

The Customer Quality

Manager will collaborate closely with production, engineering, and product quality teams to ensure customer requirements are understood and met consistently.



Daily activities include monitoring key quality metrics, conducting audits and reviews, preparing quality reports and documentation, and supporting continuous improvement initiatives aligned with customer expectations. The role also involves maintaining compliance with relevant industry standards, facilitating customer visits or audits, and providing guidance on quality best practices across the organization.

Qualifications

- Candidates should possess strong Customer Quality and Quality Management skills to handle customer issues, drive improvements, and ensure satisfaction.
- Candidates should possess solid Product Quality and Quality Control skills to monitor performance, evaluate defects, and support production teams.
- Candidates should possess Quality Assurance experience to maintain standards, manage audits, and oversee compliance with industry and regulatory requirements.
- Relevant qualifications such as a degree in Engineering or a related technical field, along with experience in automotive or manufacturing environments, are beneficial.
- Additional skills such as problem-solving, data analysis, familiarity with quality tools (e.g., FMEA, 8D, SPC), and robust communication and stakeholder management abilities are advantageous.

📌 Customer Quality Manager (Coimbatore)
🏢 Roots Industries India
📍 Coimbatore