City PnL Head – Coliving

Zolo | Coliving Business

Own the city. Drive occupancy. Build systems. Deliver predictable growth.

Why this role exists In coliving, a city is not just a geography.

It is a full business unit with its own demand, occupancy, cost structure, customer experience, and operational complexity.

At city level

- Demand fluctuates continuously
- Supply is fragmented across multiple properties
- Resident expectations evolve constantly
- Execution gaps immediately affect occupancy and retention

Without strong city-level ownership, operations quickly become reactive. The biggest failures usually happen when:
- Occupancy is managed week-to-week instead of structurally
- Sales and operations work independently instead of as one system
- Cost leakages go unnoticed
- Accountability weakens across teams
- Escalations consume operational bandwidth daily

As scale increases, the city must operate with:
- Predictability
- Commercial discipline
- Structured execution
- Strong leadership ownership

This role exists to ensure:
- The city runs like a disciplined business unit
- Occupancy remains stable across cycles
- Demand generation stays strong and diversified
- Resident experience remains consistent across properties
- Costs are controlled structurally, not reactively
- Teams operate with ownership and accountability
- Escalations reduce through system-led fixes

If this role is robust:
- Occupancy becomes predictable
- Margins improve consistently
- Teams operate independently and efficiently
- Retention strengthens
- Growth becomes scalable

If this role is weak:
- Occupancy volatility increases
- Conversion weakens
- Costs rise without control
- Escalations dominate operations
- Customer experience becomes inconsistent

This role directly controls: Revenue + occupancy + retention + profitability + team performance

Your mandate is clear

- Own city-level revenue, occupancy, and profitability
- Build strong demand generation engines
- Ensure consistent resident experience across properties
- Drive renewals and improve retention
- Control operational costs and eliminate leakages
- Build high-performing sales and operations teams
- Reduce escalations structurally through systems

This is not a coordination role. This is a full city P&L; ownership role. About Coliving – Zolo

Finding dependable accommodation has historically been fragmented and inconsistent.

People settled for compromises because the system offered few trustworthy options.





Zolo reimagined living and hospitality as a connected journey.

Zolo Coliving simplifies urban living.

Z Vacations enables meaningful travel experiences.

Z Hotels serves the modern traveler with consistency, warmth, and operational discipline.

Today, over 100,000 people trust Zolo across different phases of life.

Coliving works only when

- Demand remains strong
- Occupancy stays high
- Resident experience remains consistent
- Operations are disciplined
- Costs stay under control

At scale: City becomes the core operating unit of the business. This role directly impacts: Revenue + occupancy + retention + operational efficiency + profitability

What you will be responsible for

1. Own City Business Performance (P&L; Ownership)

- Own city-level revenue, occupancy, and profitability
- Track daily occupancy, booking trends, and pipeline visibility
- Drive predictable performance across properties
- Improve operational and commercial efficiency continuously
- Think in business outcomes, not activities

2. Build Demand Generation & Sales Performance

- Build strong local demand channels:
- Colleges
- Corporates
- Brokers
- Local partnerships
- Improve lead-to-booking conversion across the funnel
- Track funnel performance actively:
- Leads
- Visits
- Bookings
- Reduce funnel leakage systematically
- Ensure strong alignment between sales and occupancy goals

3. Drive Operations & Resident Experience Excellence

- Ensure SOP adherence across all properties
- Maintain consistent resident experience standards
- Track complaint patterns and escalation trends
- Drive audits and operational improvements proactively
- Ensure operational discipline across teams

4. Improve Occupancy & Retention

- Maintain stable occupancy across seasonal cycles
- Drive renewals and reduce churn proactively
- Identify early retention risk signals
- Improve resident continuity and relationship quality
- Ensure smooth admission and move-in experience

5. Ensure Cost Control & Commercial Discipline

- Track property-level cost vs budget consistently
- Identify operational leakages proactively
- Ensure vendor discipline and commercial accountability




- Balance resident experience with cost efficiency
- Drive profitability without compromising core standards

6. Build Strong Teams & Leadership Depth

- Lead city-level sales and operations teams
- Set targets and review performance regularly
- Build second-line leadership capability
- Act decisively on underperformance
- Create a strong ownership and accountability culture

7. Handle Escalations & Operational Risks

- Handle critical resident, parent, or safety escalations calmly
- Ensure structured issue resolution and follow-through
- Reduce repeat escalations through root-cause fixes
- Protect resident trust and brand reputation
- Maintain operational stability during pressure situations

What success looks like after 6–12 months

- Occupancy becomes stable and predictable
- Conversion improves consistently across the funnel
- Renewal and retention rates strengthen
- Cost variance remains within planned thresholds
- Complaint repeat rates reduce significantly
- Teams operate with stronger ownership and accountability
- City operations become system-led instead of escalation-led

The city begins to operate like: A disciplined and scalable business unit Performance becomes: Structured + Predictable + Scalable

Who this role is for

You will likely thrive here if:

- You think in business outcomes instead of tasks
- You can manage multiple operational levers simultaneously
- You balance execution speed with structure
- You are data-driven and action-oriented
- You are comfortable handling ownership and pressure
- You focus on building systems instead of temporary fixes

Experience we value

5–8+ years in:

- Operations
- Sales
- Business management roles
- Experience managing:
- Multi-property operations
- Multi-unit business environments
- City-level execution
- Exposure to:
- P&L; ownership
- Demand generation
- Operations management
- Cost control

Industry matters less. Business ownership maturity matters more. The impact you will have

- Direct impact on city revenue and profitability
- Build scalable demand and operations systems
- Improve occupancy and retention structurally
- Develop strong leadership pipelines
- Drive long-term city-level business growth

Why join now

Coliving is entering its scale phase.

The businesses that win will be defined by: City-level execution excellence.

This role offers

- Full city business ownership
- High visibility and strategic impact
- Fast growth into regional leadership roles

📌 City Head (Coimbatore)
🏢 Zolo
📍 Coimbatore