- Handle customer enquiries and day-to-day customer correspondence in consultation with the Senior Manager.
- Monitor emails and ensure timely responses, follow-ups and proper record keeping.
- Study customer bids/tenders and prepare technical/commercial responses in coordination with the concerned teams.
- Coordinate with customers, suppliers and internal departments for orders, deliveries, documentation and other requirements.
- Follow up with customers for pending payments and other commercial matters.
- Visit customer locations across India as required.
- Visit supplier locations for inspection, quality verification and follow-up of pending issues.
- Maintain records of enquiries, bids, orders, correspondence, inspections and payments.
- Prepare reports, statements and other documents as required by the Senior Manager.
Desired Qualifications & Skills
- Diploma/Degree in Mechanical, Production, Metallurgy, Marine/Naval Engineering or a related technical field.
- 3-4 years of relevant experience in engineering, manufacturing, industrial sales, technical coordination, shipbuilding/ship repair or defence-related supplies.
- Positive understanding of technical drawings, specifications and engineering documentation.
- Good written and verbal communication skills with strong follow-up and coordination abilities.
- Proficiency in MS Office and email communication.
- Professional knowledge of SolidWorks or similar 2D/3D CAD software will be an added advantage.
- Willingness to travel within India for customer visits and supplier inspections.
- Proactive, organized, responsible and capable of working independently.
- Candidates with experience in supplying structural/engineering products to shipyards, defence organizations or similar industrial customers will be preferred.