About The Role

We are a premium 27-bedded mental health hospital that blends the best of clinical care with a luxury hospitality experience. Our mission is to create an setting where patients, families, and visitors feel safe, cared for, and valued at every step.

The Assistant Hospital Operations Manager will be responsible for the smooth, efficient, safe, and client-centric operation of all non-clinical hospital services.

The role will drive client experience, hospitality standards, operational efficiency, service quality, vendor performance, billing/collections coordination, and after-hours administrative support.

The incumbent will act as a key link between clients and families, clinical teams, administration, finance, support services, vendors, and management, ensuring issues are proactively identified, resolved, and closed.

Experience in mental healthcare, premium healthcare, wellness, hospitality, or residential care is preferred.

Key Responsibilities

- Client Relations Experience
- Manage the overall client experience and service standards.
- Conduct client rounds, gather feedback, manage complaints, and ensure timely resolution.
- Coordinate with relevant departments for service recovery and closure of client concerns
- Escalate all clinical, behavioral, safety, or medical concerns immediately to the appropriate clinical authority.
- Maintenance of Soft Furnishing, Library Client spaces
- Ensure smooth day-to-day functioning of front office and non-clinical operations.
- Coordinate admissions, room readiness, transfers, discharge-related administrative requirements, appointments, and client requests.
- Ensure effective coordination between clinical, administrative, hospitality, finance, security, and support teams.
- Monitor service standards, SOP compliance, documentation, and operational readiness.
- Hospital Front Office Operations
- Ensure smooth day-to-day functioning of front office and non-clinical operations.
- Coordinate admissions, room readiness, transfers, discharge-related administrative requirements, appointments, and client requests.
- Ensure effective coordination between clinical, administrative, hospitality,



finance, security, and support teams.

Monitorservicestandards,SOPcompliance,documentation,andoperational readiness.
- Housekeeping
- Monitor cleanliness, hygiene, room readiness, amenities, common areas, and overall hospital presentation.
- Conduct regular inspections and ensure prompt closure of housekeeping and maintenance issues.
- Monitor housekeeping manpower (attendance grooming), performance, supplies, and outsourced services.
- Laundry
- Manage/monitor laundry operations and linen availability.
- Ensure quality, hygiene, turnaround time, inventory control, and timely distribution of linen and garments.
- Monitor outsourced laundry vendor performance and invoices.
- Management of Inventory
- F B
- Monitor meal schedules, food quality, presentation, hygiene, service, and client satisfaction.
- Participate in nutrition assessment with clinical team
- Food order placement with Vendors
- Monitor and train Food serving
- Coordinate approved dietary requirements with the appropriate clinical/dietary team.
- Manage F B vendor/service performance and verify invoices against agreed services.
- Inventory Management
- Procurement of Cutlery Supplies, and dietary supplies
- Billing Collections
- Monitor billing, advances/deposits, interim bills, discharge bills, collections, and outstanding receivables.
- Track ageing, pending payments, billing disputes, refunds, concessions, and TPA/insurance cases.
- Coordinate with Billing/Finance for timely resolution of client queries and outstanding accounts.
- Review billing/collection MIS and escalate significant overdue accounts and discrepancies.
- VendorManagement
- Own day-to-day performance management of Laundry, F B, Activities, Spa/Wellness, Housekeeping, and other service vendors.




- Monitor SLAs, service quality, manpower, responsiveness, hygiene, client feedback, and continuity.
- Verify invoices against contracts, rates, attendance, consumption, sessions, or services delivered.
- Maintain vendor performance scorecards.
- Drive corrective actions and escalate repeated non-performance.
- Support vendor evaluation, renewal, renegotiation, replacement, and service improvement.
- After-Hours / Night / Holiday Support
- Provide virtual administrative problem-solving and coordination during assigned nights, weekends, holidays, and on-call periods.
- Remain reachable through designated official communication channels.
- Coordinate remotely with clinical/on-duty teams, housekeeping, F B, laundry, security, maintenance, vendors, and management.
- Resolve routine operational issues remotely and arrange alternative solutions where required.
- Escalate critical matters promptly to authorized management.
- Maintain an after-hours incident log and ensure complete handover of unresolved matters.

Maintain And Review Key Operational Reports Covering

- Client feedback and complaints
- Housekeeping and laundry
- F B
- Activities and spa/wellness
- Vendor performance
- Billing and collections
- Outstanding receivables
- Maintenance and incidents
- After-hoursescalations

Qualifications Experience

- Bachelor's degree, preferably in one of the above- Hospital Administration, Healthcare Management, Hospitality, Hotel Management, Business Administration, or related field.
- 5–10 years of relevant experience in hospital administration, healthcare, hospitality, wellness, residential care, or premium service operations.
- Strong vendor management experience, ideally with outsourced partners in service delivery
- Exceptional interpersonal and communication skills; confident in handling high-touch and sensitive guest interactions
- A leadership mindset with ambition to grow into broader hospital operations and management.
- Flexible, proactive, and willing to pitch in across functions to ensure a flawless Client experience

📌 Assistant Manager, Hospital Operations (Bengaluru)
🏢 Amaha
📍 Bengaluru