About this role : Wells Fargo is seeking a Senior Software Engineer. We are looking for an experienced Senior Software Engineer - ServiceNow Developer with strong expertise in IT Service Management (ITSM) to design, engineer, and optimize enterprise-grade ITSM solutions on the ServiceNow platform. This role focuses on delivering high-quality configurations, customizations, and integrations aligned to ITIL processes and business needs. - In this role, you will :

- Lead moderately complex initiatives and deliverables within technical domain environments
- Contribute to large scale planning of strategies
- Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments
- Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures
- Resolve moderately complex issues and lead a team to meet existing client needs or potential current clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements
- Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals
- Lead projects and act as an escalation point, provide guidance and direction to less experienced staff.

Required Qualifications :

- 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications : 1. ITSM Module Expertise

- Design, implement, and enhance ServiceNow ITSM modules , including:

- Incident Management

- Problem Management

- Change Management

- Request Management (RITM/Catalog)

- Knowledge Management

- CMDB (ITSM integrations)

- Configure SLAs, workflows,



business rules, notifications, and catalog items to improve ITSM process maturity.

2. Custom Development & Scripting

- Develop solutions using:

- Glide Scripting

- Business Rules

- Client Scripts

- Script Includes

- UI Policies/UI Actions

- Flow Designer & Workflows

- Build custom logic to meet ITSM automation, data transformation, and orchestration requirements.

3. Integrations & Automation

- Implement and support integrations between ServiceNow and IT tools (e.g., monitoring, ticketing, CMDB sync, AD, messaging systems).
- Develop REST/SOAP APIs , IntegrationHub spokes, and automated workflows to streamline ITSM operations.
- Collaborate with platform architects for robust, secure, and scalable integration design.

4. Platform Administration & Governance

- Perform platform configuration, ACL management, access roles, and data policies related to ITSM.
- Support instance upgrades, manage update sets, resolve conflicts, and ensure pre/post-upgrade validation.
- Monitor platform health, performance, and adherence to best practices.

5. Technical Leadership & Process Improvement

- Work closely with ITSM process owners to translate ITIL-aligned requirements into technical solutions.
- Provide technical leadership in design discussions, peer reviews, and architectural decisions.
- Mentor junior developers and support team knowledge growth.




- Identify opportunities for automation, optimization, and continuous improvement in ITSM processes.

6. Agile Delivery

- Participate in Scrum ceremonies , backlog refinement, PI planning, and sprint execution.
- Provide accurate estimations, technical feasibility analysis, and risk identification.

Job Expectations :

- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.

- 4+ years of experience in ServiceNow development with a strong ITSM module focus.

- Hands-on expertise with:

- Incident/Problem/Change/Request/Knowledge modules

- Service Catalog & Record Producers

- CMDB relationships supporting ITSM

- Workflows & Flow Designer

- Strong knowledge of ITIL v4 principles.

- Proficiency in JavaScript, Glide APIs, JSON, XML , and ServiceNow UI configuration.

- ServiceNow certifications:

- CSA - Certified System Administrator

- CAD - Certified Application Developer

- CIS - ITSM (highly preferred)

- Experience with ATF (Automated Test Framework) .

- Familiarity with DevOps , Git, Azure DevOps, or similar tooling.

- Exposure to ITOM Foundation (Discovery, Event, CMDB enrichment) is a plus.

- Experience working in large-scale enterprise environments.

- Strong communication and stakeholder engagement skills.

- Ability to guide solution design and influence ITSM architecture.

- Analytical thinker with strong debugging and problem‑solving capabilities.

- Team player with a collaborative, proactive mindset.

- Opportunity to lead ITSM transformation initiatives.

- Collaborative, dynamic engineering culture.

- Professional development, certifications, and continuous learning opportunities.

- Ability to influence and shape enterprise ITS

📌 Senior Software Engineer-service Now Developer, Itsm (Serilingampalle (M))
🏢 Wells Fargo
📍 Serilingampalle (M)