This role is responsible for maintaining and supporting LAN/WAN data infrastructure, ensuring the stability and reliability of network operations. The individual addresses routine technical issues, implements enhancements, and supports daily operational tasks to meet organizational standards for quality, performance, and delivery timelines.
Key Responsibilities
1. Support and troubleshoot LAN/WAN issues using tools such as Cisco IOS and network monitoring platforms to ensure network availability and performance.
2. Maintain and update existing LAN/WAN configurations, implementing minor enhancements and changes as per business and team requirements using standard network management tools.
3. Monitor network health and security using SNMP, syslog, and performance dashboards to detect and resolve incidents promptly.
4. Respond to and resolve service tickets related to LAN/WAN connectivity, escalating complex issues as needed and ensuring adherence to defined quality standards.