Proclivity Digitech Pvt Ltd is looking to hire a Dialer Engineer to join our IT Infrastructure / Telephony department. The role involves managing, configuring, and troubleshooting Vicidial servers, ensuring smooth inbound and outbound campaign operations, and coordinating with cross-functional teams for dialer optimization and performance enhancement. Experience with Linux, SIP, and Asterisk environments will be an added advantage
Location/Hours Kolkata
- Saltlake / Rotational shifts
Job responsibilities/expectations
- The Dialer Administrator is responsible for managing (configuration, maintenance tasks, compliances, etc.) and optimizing the dialer system.
- Dialer Management
- Campaign Management
- Technical Support
- Reporting and Analytics
- Compliance and Security
Minimum qualifications
Bachelor's degree or Diploma (3 years) in Computer, IT Engineering, Information Systems, or a related field preferred.
Desired qualifications
- VICI dial, Aspect, Linux, Windows server OS, MS Excel, Technical support, Compliance and Security, etc.
- Minimum of 2-4 years of experience as dialer administrator in a call center environment
- Solid understanding of dialer systems, call center metrics, and reporting tools
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
📌 IT Dialertechnician (West Bengal)
🏢 Proclivity Digitech
📍 West Bengal
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