**Job Objectives:

- **
- Prompt customer response to achieve high customer satisfaction in West-1 and West-2 India
- Meet aftermarket service revenue targets for the business growth.
- Enhance Payment collection performance and customer engagement

**Primary Responsibilities:

- **
- Conversant with SAP activities
- To support business on cash flow by monitoring a collecting AR timely
- To support business on AM revenue by doing timely service invoicing
- Timely FOC creation and weekly FOC tracking with PDCs
- Monitor and execute return and repairs for Pam T business unit
- Monitor monthly machines dispatches and ensure timely entries in the service portal
- Circulate the machine AR MIS weekly to the management.
- Monitor all customer return material for Pam T business unit
- Maintain all the documents for ISO at Pam T




- Manage service engineers’ reimbursement for West-2 and West-2 region
- Monitor and maintain AMC tracker
- Submit service and AMC quotes
- Support customers with their commercial queries
- Update finance for payment inwards
- Back up support to West-1 and West-2 Service engineers

Key Result Area

- Timely Service invoicing in the SAP
- Month on month Service AR collection
- Timely FOC creation and maintain tracker
- Monitor return and repairs of Pam T business unit

**Education & Requirement:

- **
- Any Graduate
- 4 to 5 years of experience

Pay: ₹20,000.00 - ₹40,000.00 per month

Advantages :

- Health insurance
- Provident Fund

Work Location: In person

📌 Back Office - Support Service (Pune)
🏢 ACG Pam Pharma Technologies
📍 Pune