Make outbound and receive inbound calls from patients, families, and referral sources
- Explain home healthcare services such as nursing, ICU at home, medical equipment, telemonitoring, and doctor visits
- Capture and verify patient details, service requirements, and location
- Generate and qualify leads for homecare services
- Coordinate with operations team for service feasibility and scheduling
- Follow up with patients and families for lead conversion and service confirmation
- Schedule nurse visits, doctor visits, and equipment delivery appointments
- Maintain accurate call logs, lead records, and follow-up status in CRM or registers
- Handle patient queries, concerns, and basic complaints professionally
- Escalate urgent or critical cases to operations or clinical team
- Achieve daily and monthly call, lead, and conversion targets
- Ensure polite communication, confidentiality, and patient data privacy