Senior Guest Relations Executive - Patient Experience

Company : Célèbre Aesthetics Location : Gota, Ahmedabad

Job Type : Full-time, on-site Working Days : Monday to Saturday Industry : Premium Aesthetic Healthcare / Guest Relations

Become the Face of Célèbre

At Célèbre Aesthetics, the first person a guest meets can shape the entire experience that follows.

We are looking for a warm, confident and highly dependable Senior Guest Relations Executive - Patient Experience who can welcome every guest professionally, make them feel comfortable, manage their journey through the centre and ensure that they receive thoughtful attention from arrival until departure.

This is not a routine receptionist position.

It is a guest-relations and coordination role for someone who understands that premium service is created through warmth, communication, attention to detail and personal ownership.

About Célèbre Aesthetics

Célèbre Aesthetics is a premium, specialised aesthetic surgery centre with a growing presence across Gujarat.

We offer planned aesthetic procedures designed to enhance appearance and confidence, including:

- Hair transplant
- Chest-shaping surgery
- Nose reshaping
- Breast enlargement, reduction, lifting and shaping
- Fat-removal and body-contouring procedures
- Tummy shaping
- Intimate aesthetic procedures
- Other advanced aesthetic treatments performed by experienced plastic surgeons

Célèbre is not an emergency hospital or a conventional clinical setting.

Our consultations and procedures are planned in advance, and most admitted guests stay with us for approximately six to ten hours before returning home the same day.

Our aim is to provide the professionalism and safety of a healthcare centre while delivering the warmth, personal attention and comfort associated with premium hospitality.





Our Guest-Experience Philosophy

Medically, the individuals visiting us are patients.

However, in the way we welcome, communicate with and care for them and their families, we treat them as premium guests .

Every person entering Célèbre should feel:

- Welcomed
- Respected
- Comfortable
- Properly informed
- Personally attended to
- Confident that somebody is taking ownership of their experience

The Guest Relations Executive plays a central role in creating this experience.

About the Role

You will manage the front desk and coordinate the guest journey across consultations, planned single-day admissions and discharges.

You will be the first point of contact for many people who are unfamiliar with Célèbre and may be excited, nervous, impatient or uncertain.

Your responsibility will be to create confidence, manage expectations, communicate clearly and coordinate the right people so that no guest feels ignored or confused.

You will regularly coordinate with:

- Medical sales counsellors
- Plastic surgeons
- Nurses
- Operation-theatre staff
- Patient-care coordinators
- Administration
- Housekeeping
- Guests and accompanying family members

Key Responsibilities

1. Welcome and Guest Relations
- Welcome guests and accompanying family members warmly and professionally.
- Create a positive and reassuring first impression of Célèbre.




- Understand the purpose of the guest’s visit and guide them appropriately.
- Help guests feel comfortable while they wait.
- Maintain professional, warm and respectful communication throughout the visit.
- Ensure that no guest feels unattended, confused or forgotten.
- Maintain a calm and welcoming reception environment.

1. Registration and Front-Desk Coordination

- Help guests complete the patient-information and registration forms.
- Verify that the required non-clinical information has been completed accurately.
- Maintain appointment, consultation and visitor records.
- Coordinate incoming telephone calls, WhatsApp communication and enquiries.
- Route enquiries and visitors to the correct team member.
- Maintain front-desk documentation, forms and necessary supplies.
- Ensure that the reception and guest waiting areas remain clean, organised and presentable.

- Consultation Scheduling

- Coordinate consultations with medical sales counsellors.
- Schedule consultations with plastic surgeons whenever required.
- Inform the concerned team when a guest arrives.
- Coordinate the sequence of counselling and doctor consultations.
- Inform guests about the expected consultation flow.
- Prevent unnecessary confusion between counsellors, doctors, staff and guests.

- Waiting-Time and Expectation Management

- Inform guests honestly about expected waiting times.
- Provide timely updates when a counsellor or plastic surgeon is delayed.
- Ensure that guests do not feel ignored during waiting periods.
- Offer appropriate comfort and assistance while they wait.
- Identify frustration or dissatisfaction early and coordinate a resolution.
- Communicate delays without making false promises.
- Escalate sensitive matters to the appropriate senior per

📌 Senior Guest Relations Executive - Patient Experience (Gota)
🏢 Celebre Aesthetics
📍 Gota