Job Description - Chief Operating Officer (COO)Position

Chief Operating Officer (COO)

**Location:

- Karkardooma ,delhi**

Industry;-Logistics & Supply Chain

Department;-Operations

Reporting To;-Chief Executive Officer (CEO)

Salary :

- UPTO 30LPA

Contact via WhatsApp:

- (phone hidden)

Job Summary

Key Responsibilities:

- OPERATIONAL Leadership

Lead and manage all logistics, transportation, warehousing, and supply chain operations.

Develop and implement operational strategies aligned with business objectives.

Ensure smooth execution of daily operations across all branches and locations.

Monitor key operational KPIs and implement continuous improvement initiatives.

Supply Chain & Logistics Management;

- Optimize transportation routes, fleet utilization, and warehouse operations.

Improve delivery performance, turnaround time, and cost efficiency.

Ensure effective inventory movement and order fulfillment.

Manage relationships with transporters, vendors, and third-party logistics partners.

Team Leadership:

- Lead, mentor, and develop operations managers and department heads.

Build a high-performance culture focused on accountability and efficiency.

Conduct performance reviews and succession planning.

Financial Management:

- Prepare and manage operational budgets.

Control operational costs while maintaining service quality.

Analyze profitability and identify cost-saving opportunities.

Compliance & Risk Management:

- Ensure compliance with transportation laws, labor regulations, and industry standards.

Maintain workplace safety policies and operational risk controls.

Handle audits and ensure documentation is maintained accurately.

Customer & Business Growth:

- Collaborate with Sales and Business Development teams to improve customer experience.





Resolve major customer escalations and improve service levels.

Support expansion strategies, new business initiatives, and operational scalability.

Technology & Process Improvement:

- Drive digital transformation through ERP, WMS, TMS, GPS tracking, and automation.

Improve operational workflows using data-driven decision-making.

Monitor operational dashboards and reporting systems.

Required Qualifications:

- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Engineering, or a related field.

MBA or Master's degree preferred.

Experience :

- 12-18+ years of experience in logistics, transportation, supply chain, or operations.

Minimum 5+ years in a senior leadership role such as Operations Head, General Manager - Operations, AVP Operations, VP Operations, or COO.

Proven experience in managing large-scale logistics operations and multi-location teams.

Required Skills :

- Strategic Planning

Operations Management

Supply Chain & Logistics

Warehouse Management

Fleet Management

Budgeting & Cost Control

Leadership & Team Management

Vendor & Stakeholder Management

KPI & Performance Management

Process Improvement (Lean/Six Sigma is an advantage)

ERP/WMS/TMS knowledge

Risk & Compliance Management

Solid analytical and problem-solving skills

Excellent communication and negotiation skills

Key Performance Indicators (KPIs):

- On-Time Delivery (OTD)

Fleet Utilization

Transportation Cost per Shipment

Warehouse Productivity

Customer Satisfaction (CSAT)

Order Fulfillment Accuracy

Operational Cost Reduction

Employee Productivity

Safety & Compliance Score

EBITDA/Operational Profitability

Compensation

Best in Industry (Based on Experience & Qualifications)

Regards

Neha Gupta

(phone hidden)

Pay: ₹1,500,000.00 - ₹3,000,000.00 per year

Work Location: In person

📌 Chief Operations Officer (Delhi)
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