Assistant Restaurant Manager

Job Summary

This role requires a strong operational leader who can establish structure, accountability, consistency, and best practices across all aspects of restaurant operations while ensuring profitability and exceptional guest satisfaction.

Key ResponsibilitiesOperations Management & Standardization

- Develop, implement, and continuously improve Standard Operating Procedures (SOPs) for all restaurant operations.
- Establish service standards, workflow processes, and operational guidelines to ensure consistency.
- Create systems and processes for front-of-house and back-of-house operations.
- Identify operational inefficiencies and implement corrective measures.
- Ensure smooth coordination between kitchen, service, housekeeping, stores, and management teams.
- Develop operational checklists, opening and closing procedures, and shift management systems.
- Conduct regular audits to ensure compliance with SOPs and service standards.

Team Leadership & Training

- Recruit, train, supervise, and develop restaurant staff.
- Establish performance standards and accountability measures.
- Conduct regular training sessions on service excellence, guest handling, upselling, and SOP compliance.
- Develop training manuals and onboarding processes for new employees.
- Monitor staff performance and implement continuous improvement plans.
- Build a positive and high-performance work culture.

Guest Experience Management

- Ensure exceptional guest satisfaction and service delivery.
- Develop guest service protocols and complaint resolution processes.
- Monitor guest feedback and online reviews and implement improvement strategies.
- Handle escalated guest concerns professionally.
- Ensure all guests receive a consistent and memorable dining experience.

Revenue Growth & Profitability





- Drive restaurant sales and revenue growth.
- Develop and implement upselling and cross-selling strategies.
- Improve average order value and guest spending.
- Monitor restaurant KPIs including covers, average spend, table turnover, food cost, and profitability.
- Work closely with management to create promotions, packages, and special events.
- Identify opportunities to increase operational efficiency and profitability.

Inventory, Cost Control & Procurement

- Establish inventory management systems and controls.
- Monitor food costs, beverage costs, and operational expenses.
- Conduct regular stock audits and inventory reconciliations.
- Reduce wastage, pilferage, and unnecessary expenses.
- Manage vendor relationships and procurement processes.
- Ensure proper stock rotation and storage procedures.

Financial & Business Management

- Monitor daily sales, collections, and cash handling procedures.
- Prepare operational and financial reports.
- Analyze restaurant performance and recommend improvement strategies.
- Assist management with budgeting, forecasting, and cost planning.
- Ensure achievement of revenue and profitability targets.

Hygiene, Compliance & Quality Control

- Ensure compliance with food safety and hygiene standards.
- Implement cleanliness and sanitation protocols across all areas.
- Ensure adherence to health, safety, and regulatory requirements.




- Conduct regular quality audits and operational inspections.

Requirements :

- 5-10 years of experience in restaurant, hotel, resort, or hospitality operations.
- Proven experience in developing SOPs and standardizing restaurant operations.
- Strong knowledge of restaurant management, service standards, and operational controls.
- Experience in team building, staff training, and performance management.
- Solid understanding of inventory management, food costing, and profitability.
- Ability to analyze operational data and implement process improvements.
- Excellent leadership, communication, and problem-solving skills.
- Hands-on approach with strong attention to detail.
- Comfortable staying at the property, if required.

Preferred Qualifications

- Degree or Diploma in Hotel Management, Hospitality Management, Business Administration, or related field.
- Experience in resort, luxury hospitality, premium dining, or multi-outlet operations.
- Experience in restaurant pre-opening, restructuring, or operational turnaround projects.
- Familiarity with POS systems, inventory software, and operational reporting tools.

Success Metrics (KPIs)

- Guest Satisfaction Scores
- Restaurant Revenue Growth
- Food Cost & Beverage Cost Control
- Staff Productivity & Retention
- SOP Compliance
- Inventory Accuracy
- Reduction in Wastage & Pilferage
- Online Review Ratings
- Table Turnover Efficiency
- Overall Restaurant Profitability

Location

The Whispering Woods Vaitarna Pipeline Road, near Sets in the City, Lap Kh., Mumbai, Maharashtra 421302

Salary

Pay: ₹26,000.00 - ₹45,000.00 per month

Benefits :

- Food provided

Ability to commute/relocate:

- Mumbai, Maharashtra (Mumbai, Mumbai District): Reliably commute or planning to relocate before sta

📌 Assistant Restaurant Manager (Mumbai)
🏢 Whispering Woods
📍 Mumbai