To assist the Operations Manager in coordinating forklift deployment, operator management, customer communication, maintenance scheduling, documentation, and daily operational activities to ensure smooth and efficient service delivery.
Key ResponsibilitiesFleet Operations Support
- Assist in planning and scheduling forklift deployment at customer sites.
- Track daily machine utilization and availability.
- Coordinate movement of forklifts between sites and workshop.
- Maintain records of machine breakdowns and repairs.
- Follow up with maintenance teams for timely completion of repairs.
Operator Management
- Maintain attendance records of operators.
- Coordinate operator deployment as per site requirements.
- Follow up on operator documents, licenses, and certifications.
- Support induction and training activities for new operators.
- Maintain operator leave and replacement records.
Customer Coordination
- Receive customer requests regarding forklift requirements.
- Coordinate with Operations Manager for deployment and service support.
- Update customers regarding machine availability and maintenance schedules.
- Record customer complaints and ensure timely resolution.
Documentation & Reporting
- Maintain all operational records and files.
- Prepare daily, weekly,
and monthly operational reports.
- Update machine utilization reports.
- Maintain rental agreements, site records, and service logs.
- Ensure all documents are properly filed and available for audit purposes.
Compliance & Safety
- Ensure operators follow site safety rules.
- Maintain records of safety training and toolbox talks.
- Monitor validity of operator licenses, medical certificates, and statutory documents.
- Assist in implementation of company SOPs and operational procedures.
Inventory & Workshop Coordination
- Maintain records of spare parts consumption.
- Coordinate with workshop team regarding machine maintenance.
- Track pending service jobs and breakdown status.
- Support procurement requests for operational requirements.