Job Summary: As a Front Office Executive for Pandav Hotels, you will play a crucial role in ensuring the effective and effective functioning of front of the office. Your responsibility will be, to act as single point of contact for all the activities related to check-in, check-out, addressing guest queries, issues, coordination and source of information while contributing to the overall success of the resort. Description of Duties: 1. Morning Briefing i. Attend morning meetings with department heads to discuss the day's priorities, events, and challenges. Bring forward the concerning issues so that they can be resolved at priorities. ii. Lead Morning Briefings with department head in absence of Operations Manager/Assistant operation’s Manager iii. Update on occupancy status, guest arrivals, and special requests during briefings. 2. Guest Interactions i. Handle guest inquiries, coordinate and address any issues or concerns. ii. Attend call from the boarded guest and coordinate with F&B;, Naturalists, Kitchen and Housekeeping to get requests arranged. iii. Attend walk-in guests and take them for property tour, room tour, and brief about schedule. iv. In absence of naturalist, brief about nature/naturalist related value add services and Satpura tiger reserve. v. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. vi. Presents options and alternatives to guests and offers assistance in making choices. vii. Must be aware of the charges related to various services offered in the resort. viii. Engage with guests to gather feedback on their experience and address any concerns. ix. Request guest for video feedback during check out and if guest is comfortable take the same. x. Request guest to provide reviews and feedbacks at trip advisor and google reviews. xi.



Record & Review the feedbacks from the guest to discuss with operation/ assistant operation manager to ensure issues are resolved. xii. Ensure that guest requests and special arrangements are communicated to relevant departments. xiii. Implement initiatives to improve guest satisfaction and resolve related issues promptly. xiv. Collaborate with the management and team to enhance the overall guest experience. Job Title: Front office Executive Department: Front Office Job Location: Bhopal/Madhai/Panchmarhi Reports To: Operation Manager / Assistant Operation Manager xv. Knows all safety and emergency procedures, is aware of accident prevention policies. xvi. Coordinate with reservation in case of any grievance from guest. xvii. Payment collection naturalist related activities and reconciliation in the cash register. 3. Front Office Operations i. Handle basic reservation related enquiries and coordinate same with head office. iii. Review the occupancy status for the day and any special requests and update in the relevant groups a. Check on Ezee absolute stay view. b. Update the same on Staff Group c. Write down guest details in Hindi and update security guards (So that guard can verify before opening the gate) iv. Set up the front office area, ensuring it is clean and organized. v. Review the day's schedule, including check-ins, check-outs, and any events or activities vi.



Guest Assistance call 1 day before arrival of guest a. To provide assistance regarding route, road condition, weather condition and to capture any special request. b. To convey enthusiasm about their arrival, mentioning himself as point of contact in case any further assistance needed. c. To assist guest with information about local attractions, transportation and services. vii. Arrival Calls to guests on the day of arrival to confirm their arrival status, reconfirm on special requests. viii. Coordinate and always be updated on duty roaster of employees in the resort. ix. Maintains guest room key storage, and maintains and supervises access to keys. x. Communicate F&B;, housekeeping, security, kitchen and reporting manager, on upcoming checkins and related itinerary or any request received by guest xi. Bill collection and settlement of walking guests at restaurant. xii. Prepare daily & monthly staff attendance update and share the same with Human Resource and Operations xiii. Coordinate with head office in case of any discrepancies in bill settlement or software issues/error xiv. Ensure every guest is provided with welcome drink, water and tissue tablet post return from Activities or Check in arrival. xv. Any other work/responsibilities which reporting manager or management assign’s from time to time. xvi. Assist Operation Manager/Assistant operation Manager in cash handling and cash register update while maintaining all records related to income and expenses. 4. Check In i. Ensure housekeeping, F&B; and kitchen department is communicated on check in time to ensure rooms readiness, luggage collection, welcome drinks arrangements. ii. Greet guests, provide property briefing, booked room br

📌 Front Office Executive (Pachmarhi)
🏢 Pandav Hotels
📍 Pachmarhi