Summary

Operational

- To strictly adhere to the established operating expenses and ensure that all costs are controlled.

- To assist in managing efficiently the department according to the established concept statement providing personalized, courteous, professional, efficient and flexible service at all times, following Grand Hyatt Muscat Standards of Performance.

- To assign responsibilities to subordinates implementing Multi Tasking principles and to check their performance periodically.

- To check all due out folio’s each morning for accuracy and presentation, to ensure follow up of all due out rooms is made from the departure list by 13:00 hours each day.

- To ensure all Guest’s, including VIP guests are personally met and escorted to their respective Suites / Rooms by a member of the Guest Relations/ Management team.

- To liaise with all departments related to the Guest Relations daily operation.

- To have a thorough understanding and knowledge of all Rooms related service and product and up sell alternatives.

- To handle VIPs and guests enquiries in a courteous and efficient manner and report guest complaints or problems.

- To establish a rapport with all guests by maintaining good relationship.

- To ensure that the cashiering procedures are strictly adhered to.

- To ensure guest registration cards, back up vouchers and documents are filed accurately and according to the standards required.

- To ensure that all day use charges incurred are posted upon check out and that payment is received.

- To monitor all arriving VIPs through guest arrival list ensuring that all rates, vouchers required and credit requirements are followed up.

- To assign the rooms for the arrivals of the day, keeping in mind group allocations and special requests.





- To ensure all rebates and cashier reports are signed by the Assistant Manager. -**:

- Administration**

- To update the Daily Log Book.

- To update the work place bulletin board and monitor up selling targets.

- To submit all guest / staff incident reports.

- To report “Lost and Found” items.

- To attend Daily Operations Meeting in absence of the Assistant Manager. - Housekeeping and Engineering

- To ensure that the work place is kept clean and organized, both at the front and back of house as well as public areas.

- To coordinate all Repair and Maintenance and issue repair and maintenance job orders to ensure the proper maintenance of the outlet as well as public areas.

- To monitor and ensure that rooms are ready for all VIP arrivals.( coordinate with Room Service, Housekeeping and Engineering) - Other duties

- To assist in planning and organizing special events, large group and festive promotions within the department.

- To carry out any other reasonable duties and responsibilities as assigned.

- To liaise with housekeeping and all other VIP Team operations-related departments.

- To assist in identifying training needs for the staff.

- To assist in training the staff ensuring that they have the necessary skills to perform their duties with the maximum efficiency.

- To prepare training schedule for all members of the team

- To personally conduct appropriate trainings in accordance with team and each individual needs.

- To attend behavioral and vocational training in own and related work areas to enhance skills and develop multi-functionality.

- To attend regular on-the-job and classroom training in current Front Office techniques and systems.

- To share knowledge and skills with other colleagues.

- To personally conduct classes on etiquette and guest handling.

📌 Team Leader-guest Relation (Delhi)
🏢 Andaz Delhi
📍 Delhi