Travel Desk Executive / Assistant Manager (Online Travel Portal)

Company: UNXGO Travel Services

Location: Kalikapur, Madurdaha, Kolkata - 700107

Employment Type: Full-Time

Salary : ₹15,000 - ₹20,000 per month (Based on Experience)

Experience: 1-5 Years

Industry: Travel & Tourism / Online Travel Agency (OTA-UNXGO)

Job Summary

Key Responsibilities1. Customer Travel Assistance & Booking Management

- Handle domestic and international travel bookings including flights, hotels, holiday packages, visa assistance, and transportation services.
- Assist customers with travel planning and itinerary preparation.
- Coordinate with airlines, hotels, DMCs, transport providers, and travel vendors for confirmations, rates, and availability.
- Process booking modifications, cancellations, refunds, rescheduling, and travel-related requests.
- Ensure timely communication and resolution of customer queries.
- Provide exceptional customer service throughout the travel journey.

1. Online Travel Portal (OTA) Operations

- Manage daily operations of the online travel portal.
- Upload and update travel packages, hotel inventory, promotional offers, pricing, and availability.
- Monitor booking flow, payment status, vendor confirmations, and customer records.
- Coordinate with technical and support teams for portal updates and issue resolution.
- Ensure accurate content, pricing, and inventory management on the portal.
- Generate daily, weekly, and monthly booking reports.

- Client Relationship Management & Sales Coordination

- Build and maintain strong relationships with customers, travel agents, and corporate clients.
- Convert inquiries into confirmed bookings through effective sales and customer engagement.
- Achieve individual and team sales targets.
- Follow up with prospective clients and maintain a healthy sales pipeline.
- Identify upselling and cross-selling opportunities for travel products and services.

- Vendor & Hotel Partner Coordination





- Develop and maintain relationships with hotel partners, airlines, transport providers, and destination management companies.
- Negotiate competitive rates, special offers, and contract terms.
- Ensure smooth coordination between customers and vendors.
- Monitor vendor performance and service quality.
- Resolve operational issues related to bookings and supplier services.

- Reporting & Administration

- Maintain accurate booking records and customer databases.
- Prepare sales, booking, and operational reports.
- Support management with business development and operational planning activities.
- Ensure compliance with company policies and travel industry standards.

Required Qualifications

- Bachelor's Degree in Tourism, Hospitality, Business Administration, or related field.
- Minimum 1-5 years of experience in Travel Agency, OTA, Tour Operations, or Hospitality Industry.
- Strong understanding of domestic travel operations.
- Experience in hotel, holiday package, and transport booking management.

Additional Skills Preferred

- Knowledge of GDS Systems: Amadeus, Galileo, or Sabre.
- Experience handling OTA platforms and online travel portals.
- Strong communication, negotiation, and customer service skills.
- Proficiency in Microsoft Excel, Word, and PowerPoint.
- Experience with CRM software and booking management systems.
- Ability to work under pressure and manage multiple bookings simultaneously.
- Sales-oriented mindset with excellent relationship-building skills.

What We Offer

- Attractive Salary Package
- Performance-Based Incentives
- Career Growth Opportunities
- Professional Training & Development
- Friendly and Energetic Work Environment
- Exposure to Domestic & International Travel Operations

How to Apply

Contact: (phone hidden) | (phone hidden)

Office Address: UNXGO Kalikapur, Madurdaha, Near Anandapur Police Station, Kolkata - 700107

Join UNXGO and be a part of a growing travel company delivering exceptional travel experiences across India and beyond.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Travel Desk Executive / Asst Manager (Online Travel Portal-unxgo) (Kolkata)
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