Assistant Front Office Manager / Front Office Manager
4. Job Definition
To attend to guests courteously and deal promptly with their requests and queries
5. Duties and Responsibilities
- To have detailed information about the Hotel, city as well as the competition
- To have detailed information regarding arrivals and room requirements
- To have up to date information on daily room occupancy
- To check on VIP reservations, complete their pre-registration formalities and extend to them the regular courtesies
- To allocate rooms to all arriving guests
- To maintain up-to date information on room rates, current promotions, offers and packages
- To maintain all guest folios in the manner instructed and type out necessary guest details into the system
- To co-ordinate with housekeeping for clearing of rooms
- To prepare, understand and communicate all relevant daily, weekly and monthly reports and statistics
- To maintain and settle the guest ledger rendering accountability for the days transactions
- To encash foreign exchange as per regulations
- To maintain guest lockers for safe custody
- To handle all incoming telephone calls as per standards instructed
- To maintain a physical count of all room keys in each shift
- To ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest
- To ensure that proper records are maintained for all telephone calls from the rooms
- To ensure that all transactions are supported with vouchers
- To ensure accurate cash handover
- To give proper and complete handover to the next shift
- To handle all guests without bias or prejudice
- To follow the house rules and policies laid down by the management
- To adhere to strict grooming and hygiene standards
- To consciously and continuously strive to better his/ her skills and increase his/ her knowledge
- To take and handle all reservations related documentation on a day to day basis
- To assist in the preparation of MIS Reports
Job Type : Permanent
Pay: ₹11,000.00 - ₹16,000.00 per month
Perks :
- Food provided
- Health insurance
- Paid time off
- Provident Fund
Work Location: In person
📌 Front Office Assistant (Indore)
🏢 Hotel Winway
📍 Indore
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.