Who we are : VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

- As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
- We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
- VOIS #BeUnrivalled #CreateTheFuture

About this Role : What you’ll do :

- Own and manage end-to-end IT operations across hardware, software, networks, security and access management to support secure, compliant and resilient IT services.
- Provide efficient end-user technical support, improving resolution turnaround time through standardisation and automation.
- Drive zero-touch IT operations, including automated provisioning, patch management, monitoring alerts, system health checks and user onboarding or offboarding.
- Monitor IT infrastructure performance, availability and security using automated tools and dashboards, identifying risks early and supporting preventive action.
- Manage IT projects and operational improvements from planning to execution,



including automation-led enhancements, resource coordination, timelines and stakeholder communication.
- Collaborate with business stakeholders and department heads to understand IT requirements, prioritise automation opportunities and align IT solutions with business objectives.
- Establish and maintain IT process automation and standard operating procedures to support consistency, scalability and self-service capabilities.
- Manage vendor relationships, contracts and SLAs, supporting quality delivery, cost efficiency and service performance.
- Support data integrity, security, backup and recovery processes using automated controls and periodic validation.
- Develop and support basic Power BI reports and dashboards, including data cleaning, transformation, visualisation and automated refresh opportunities.
- Assist with business requirement gathering, documentation, user training and adoption for Power BI and IT self-service tools.
- Keep up to date with emerging IT operations tools, automation frameworks and Power BI capabilities to drive continuous improvement and operational excellence.

Who you are :

- You bring 4+ years of experience in IT operations, end-user support or a similar technology operations role.
- You have a good understanding of Microsoft technologies, including Windows 11, Office 365, Power Platform and Power BI concepts such as data visualisation, report creation and dashboard design.




- You have exposure to enterprise-level AV/VC systems and IT communications.
- You understand end-user IT hardware support and can contribute to stable workplace technology services.
- You are proficient in Microsoft Office tools, including Excel, PowerPoint and Word.
- You demonstrate analytical thinking, attention to detail and practical problem-solving skills.
- You communicate clearly, collaborate effectively and work well with colleagues, stakeholders and vendors.
- You are keen to learn and adapt to new technologies and tools, particularly within business intelligence, automation and IT operations.
- You hold a bachelor’s degree in Information Technology, Computer Science or a related field.
- You are ITIL 4 or 5 Foundation certified and have Microsoft MS-900 training or certification.

Not a perfect fit? : What's in it for you :

- Opportunity to work across IT operations, automation, service delivery, access management, infrastructure monitoring and business intelligence in a global technology environment.
- Exposure to zero-touch IT operations, automated provisioning, patch management, monitoring dashboards and self-service capabilities.
- Involvement in IT project delivery, operational improvements, stakeholder engagement and vendor governance.
- Scope to contribute to reliable, secure and scalable IT services that support business outcomes and end-user productivity.
- A role that combines hands-on technology operations with process improvement, reporting and automation-led ways of working.

What skills you will learn :

- Advanced exposure to IT service management, SLA governance, incident reduction, major incident follow-up and service availability improvement.
- Power BI reporting skills, includi

📌 Assistant Manager- IT Operations & End User Support - Pune
🏢 Vodafone
📍 Pune