- Monitor and analyse field quality performance (0 MIS, 1 MIS, 3 MIS indicators) for BEV products.
- Identify top concerns, failure trends, and repeat issues from field data.
- Lead problem-solving initiatives using structured methodologies (8D, QRQC, 5 Why, Fishbone).
- Ensure timely containment, correction, and prevention actions for field issues.
- Ensure quick response to critical customer issues and escalations .
- Improve customer satisfaction through defect reduction and faster resolution .
- Support dealer/service teams with technical insights and corrective actions .
- Conduct process audits (system audits) based on field reported concern
- Focus on Dealer PDI Performance & Improve internal inspection detection
2. Product Quality Assurance
- Drive continuous improvement of product quality across BEV Models.
- Review and validate deviation approvals,
and engineering changes from a field quality perspective.
- Support recent product launches with field risk assessment and early-life failure analysis.
- Ensure robust feedback loop between field, plant, and design teams.
3. MIS & Data Analytics
- Prepare and publish 0/1/3 MIS dashboards with actionable insights.
- Track KPIs such as warranty, repeat failures, and customer complaints .
- Perform data-driven root cause analysis using warranty and telematics data.
- Present management reviews (APEX QCRT) with corrective action status and trend analysis .
Experience
- 5-8 years
Industry Preferred
- OEMs
Qualifications
- BE, B.Tech
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