WOK TOSSED | Artemis Hospital, Gurgaon

Department : Operations / Food & Beverage Position : Cafe Supervisor Location : Artemis Hospital, Sector 51, Gurgaon Employment Type : Full-Time Reporting To : Operations Manager / Outlet Manager

1. ROLE PURPOSE

The Cafe Supervisor will be responsible for the day-to-day operations of the WOK TOSSED outlet , ensuring smooth service, consistent food quality, excellent customer experience, team discipline, hygiene, stock control and adherence to VOW/WOK TOSSED SOPs.

The Supervisor will be the key person responsible for the outlet during the assigned shift and must ensure that the outlet is operationally ready, well-staffed, clean, efficient and commercially controlled.

1. KEY RESPONSIBILITIESA. Outlet Operations
- Ensure smooth opening, operation and closing of the outlet as per SOP.
- Conduct daily opening and closing checks.
- Ensure all menu items are available and properly displayed.
- Monitor order flow, preparation time and service speed.
- Coordinate closely with the kitchen and service team.
- Ensure recipes, portions, presentation and serving standards are strictly followed.
- Ensure all equipment is operational and report breakdowns immediately.
- Maintain proper outlet ambience, cleanliness and overall presentation.

B. Team Management

- Supervise and allocate duties to all outlet staff.
- Ensure staff attendance, grooming, uniform and discipline.
- Conduct daily shift briefing and communicate targets, offers and operational priorities.
- Monitor staff productivity and performance.
- Train new employees on SOPs, menu, hygiene and customer service.
- Ensure proper manpower deployment during peak hours.
- Escalate attendance, performance or disciplinary issues to management.

C. Food Quality & Hygiene

- Ensure consistent taste, quality, portion size and presentation.




- Check food quality before and during service.
- Ensure proper food storage, labelling and FIFO/FEFO practices.
- Monitor food holding temperatures and wastage.
- Maintain high standards of personal hygiene and outlet cleanliness.
- Ensure FSSAI, hygiene and food-safety requirements are followed.
- Immediately report any food-quality, hygiene or safety concern to management.

D. Inventory & Cost Control

- Conduct daily stock checks of key food, beverage and packaging items.
- Maintain minimum/maximum stock levels as instructed.
- Raise indents/requisitions on time.
- Monitor receiving and storage of materials.
- Ensure proper stock rotation and prevent expiry.
- Track wastage, breakage and shortages.
- Report stock variances and unusual consumption.
- Support management in controlling food cost and operational wastage.

E. POS, Billing & Cash Handling

- Ensure all orders are correctly punched through the POS.
- Ensure no food is served without a valid bill/order.
- Monitor cash, digital payments and other approved payment modes.
- Ensure correct cash handling and shift reconciliation.
- Verify daily sales and transaction reports.
- Immediately report billing discrepancies or revenue leakage.

F. Customer Experience

- Ensure professional and courteous customer service.
- Personally monitor customer feedback during the shift.
- Handle customer complaints and resolve issues promptly.




- Escalate serious complaints to the Operations Manager.
- Maintain quick service and accurate order fulfilment.
- Encourage upselling and promotion of WOK TOSSED products where appropriate.
- Maintain a qualified service environment suitable for a hospital location.

G. Hospital-Site Coordination

- Follow all Artemis Hospital operational and access protocols.
- Maintain professional conduct with hospital staff, patients, attendants and visitors.
- Ensure outlet operations do not interfere with hospital activities.
- Coordinate with hospital/site representatives whenever required.
- Immediately report any site-related operational issue to management.

H. Daily Reporting

The Supervisor will be responsible for maintaining and submitting:

- Daily sales report
- Cash/POS reconciliation
- Attendance/manpower report
- Stock/indent requirements
- Wastage report
- Customer feedback/complaint report
- Maintenance/equipment issues
- Daily operational checklist
- Any incident or deviation report

1. DAILY ACCOUNTABILITY

The Supervisor must ensure: OPENING

- Outlet clean and ready
- Staff present and groomed
- Equipment operational
- Required stock available
- Food preparation completed
- POS operational
- Menu/display updated

DURING OPERATIONS

- Food quality maintained
- Orders processed correctly
- Service time monitored
- Hygiene maintained
- Stock monitored
- Wastage controlled
- Customer complaints addressed
- Staff performance monitored

CLOSING

- Sales and cash reconciled
- Stock checked
- Wastage recorded
- Cleaning completed
- Equipment switched off as required
- Outlet secured
- Daily report submitted

1. REQUIRED QUALIFICATION & EXPERIENCE
- Minimum 2-4 years of experience i

📌 Cafe Supervisor (Gurugram)
🏢 Voyage of Wellness
📍 Gurugram