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Job Overview : The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities :

- Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
- Conduct basic analysis and research as well as workflow management
- Support an expansive array of products and services




- Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed

Qualifications :

- 0-3 years of relevant experience
- Experience working in a business office or operational workplace, retail banking operation experience preferred
- Excellent communications required
- Strong numerical abilities
- Proficient computer and math skills with a focus on complex databases and spreadsheets
- Demonstrates technical and administrative expertise
- Consistently demonstrates attention to detail
- Demonstrated knowledge of activities, policies, and procedures of a basic work area
- * Ready to work in rotational/night shifts i.e. 24 7 support**

Education :

- Bachelor's degree mandatory

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Job Family Group :Operations - Core

- Job Family : Operations Support
- Time Type : Most Relevant Skills :Please see the requirements listed above.
- Other Relevant Skills :Banking Operations, Credit Card Processing, Retail Banking.

📌 Banking Operations Specialist (Pune)
🏢 Citi
📍 Pune