Primary Function

Job Roles & Responsibilities

Responsibilities of this position include but are not limited to;- Deliver customer education courses on-site as well at COE labs- Promptly troubleshoot method/technology transfers issues from one instrument to another.

- Lead projects requiring coordination with other functions & customers.
- Deliver product seminars for customers, prospects, and employees.
- Training of internal & external team and provide technical support.
- Respond promptly to related customer queries & help in prompt resolution of customer escalations.
- Participate in programs to stimulate demand for all Agilent range of products/services and ensure timely and proper execution of those programs.
- Perform Installations, Preventive Maintenance, Repair, software & hardware IQ OQ on Agilent products as required.
- Co-ordinate internally with all the field sales team and Managers to ensure that the key customers are delighted.
- Must be willing to travel extensively

Qualifications :

- Master’s Degree in Chemistry/Analytical Chemistry/Instrumentation/Pharmacy/Biotechnology/Life Science or equivalent




- Relevant basic/theoretical knowledge of analytical instruments like LC/LCMS/QTOF, GC/GCMS, ICPOES/MS, UV/FTIR, qPCR, Tape Station, Bioanalyzer etc.##
- Experience 5 - 6 years- Excellent numerical, verbal and written communication, troubleshooting and problem-solving skills along with positive organizational & negotiation skills
- Note#: _
- Preferably LCMS, LCQTOF for Biopharma
- Preferably qPCR, Tape Station, Bioanalyzers etc. for BSO

Computer and IT Skills

Microsoft Outlook, Excel, PowerPoint, SQL etc.

Additional Details

This job has a full time weekly schedule.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required :100% of the Time

Shift :Day

Duration :No End Date

Job Function :Services & Support

📌 Field Service Application Engineer (Ahmedabad)
🏢 Agilent Technologies India
📍 Ahmedabad