Job Title : Front Office Executive

Location : Pillayarpatty - Sivaganga District Department : Front Office / Front Desk Reports To : Front Office Manager / Duty Manager / General Manager Employment Type : Full-Time Experience Required : Minimum 2 years in Hotel Front Office Operations

Contact : (phone hidden)

Job Summary : Key Responsibilities :

- Welcome guests upon arrival with a warm and qualified attitude.
- Handle guest check-in and check-out efficiently using hotel PMS (Property Management System).
- Manage reservations, room assignments, and guest requests.
- Handle cash and card payments accurately.
- Resolve guest complaints or escalate to the appropriate department when necessary.
- Maintain accurate guest records, logs, and reports.
- Coordinate with housekeeping and other departments to ensure guest satisfaction.
- Ensure lobby and front desk areas are clean and presentable at all times.
- Stay updated on hotel promotions, services,



and local attractions to assist guests.

Requirements :

- Minimum 2 years of experience in hotel front office or guest relations.
- Familiarity with hotel management software (e.g., IDS, Opera, eZee, or similar).
- Excellent verbal and written communication skills in English (additional languages are a plus).
- Strong interpersonal skills and a guest-oriented mindset.
- Ability to handle stressful situations calmly and professionally.
- Willingness to work in shifts, including weekends and holidays.
- High school diploma or equivalent; Degree or Diploma in Hotel Management preferred.

Job Types : Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits :

- Food provided
- Provident Fund

Work Location: In person

📌 Front Office Executive (Sivaganga)
🏢 HOTEL RATHNA RESIDENCY
📍 Sivaganga