Key Responsibilities: Customer & CRM Management:

- Communicate with clients through phone calls and WhatsApp
- Understand customer requirements and provide accurate product information
- Follow up with interested customers and convert enquiries into confirmed orders
- Maintain professional relationships with new and existing customers
- Record all customer conversations, follow-ups and order updates in the CRM
- Take complete responsibility for keeping the CRM accurate and up to date

Order Processing:

- Confirm product, quantity, price, payment and delivery details with customers
- Create and process confirmed orders in the company’s CRM or order-management system
- Maintain accurate customer and order details in CRM and Excel sheets
- Share quotations, invoices, payment details and order confirmations with customers
- Track orders from confirmation through production, billing, packing, dispatch and delivery
- Follow up on pending payments, incomplete orders and delayed deliveries

Process Coordination:

- Coordinate the complete workflow between sales, accounts, production, inventory, packing and dispatch teams
- Ensure every department receives complete and accurate order information
- Follow up with concerned team members to ensure tasks are completed on time
- Maintain process trackers for confirmed, pending, under-process, packed and dispatched orders
- Monitor order timelines and ensure that committed delivery dates are followed
- Identify process delays, missing information and operational issues
- Escalate urgent orders, delays or unresolved issues to the concerned manager
- Coordinate with courier and logistics partners when required




- Ensure that the company’s order-processing procedures and checklists are followed
- Provide customers with regular order status and delivery updates
- Coordinate customer complaints, returns, replacements and order corrections
- Ensure proper communication and smooth handover between departments
- Follow up until each assigned task or order is successfully completed

Reporting Responsibilities:

- Prepare daily reports for enquiries, follow-ups, confirmed orders and pending orders
- Maintain reports for payments, production, packing, dispatch and delivery status
- Share pending-task and process-delay reports with management
- Update daily work status and highlight issues requiring immediate attention

Required Skills :

- Valuable communication and customer-handling skills
- Confidence in speaking with clients over phone calls and WhatsApp
- Strong follow-up and process-coordination skills
- Basic knowledge of Microsoft Excel and CRM software
- Ability to coordinate with multiple departments and team members
- Ability to manage customer enquiries and close orders
- Good organisational, time-management and problem-solving skills
- Attention to detail and accurate data entry
- Ability to manage multiple customers, orders and tasks simultaneously
- Responsible attitude and a strong sense of task ownership

Qualifications:

- Minimum qualification: 12th Pass or Graduate
- Freshers with strong communication and coordination skills may apply
- Experience in CRM, telecalling, customer support, sales coordination, process coordination or order processing will be preferred

Who Should Apply?

How to Apply: Send your updated resume via WhatsApp: (phone hidden)

Benefits :

- Commuter assistance

Pay: ₹10,166.38 - ₹25,000.00 per month

Work Location: In person

📌 Process Co-ordinator (Kanota)
🏢 Nextera Softlabs
📍 Kanota