- (Shopify | WhatsApp | Inventory | Social Media Support)_
We are a premium design and gifting studio looking for a highly organised, tech-savvy and responsible E-Commerce & Client Operations Manager to manage daily online operations across two brands.
This role is operational, not creative. You will not design posts — you will manage systems, customers, and backend flow.
Core Responsibilities
1. Customer Communication (WhatsApp & Calls)
- Manage all incoming customer queries on WhatsApp Business
- Respond to inquiries in a timely, professional manner
- Filter serious leads and escalate high-value inquiries
- Coordinate callbacks when required
- Maintain response discipline and CRM tracking
2. Shopify & Website Management
- Process and monitor daily Shopify orders
- Update order status, tracking details and fulfillment coordination
- Upload and update products, pricing and inventory
- Ensure website is updated and error-free
- Manage payment gateway and logistics integrations
3. Inventory & E-Commerce Operations
- Maintain accurate stock records
- Coordinate with production team for stock updates
- Track low inventory and flag replenishment needs
- Maintain SKU structure and product backend organisation
- Ensure dispatch accuracy
4. Social Media Support (Non-Design Role)
- Respond to Instagram & Facebook messages and comments
- Sync product catalogs with Meta Commerce Manager
- Coordinate with marketing team for campaign backend updates
- Ensure social platforms align with live website inventory
Requirements :
- Minimum 2-3 years experience in Shopify / E-Commerce operations
- Experience handling WhatsApp Business professionally
- Strong inventory management skills :
- Comfortable using Meta Commerce tools :
- Highly organised, detail-oriented and proactive
- Explicit written & verbal communication skills
- Able to handle high-end clients with professionalism