- Attend and manage incoming calls and handle customer/patient queries professionally.
- Make outgoing calls to patients/customers for appointments, follow-ups, and enquiries.
- Greet and assist patients/visitors at the reception.
- Schedule and manage appointments efficiently.
- Maintain patient records and basic administrative data.
- Coordinate with doctors and staff regarding appointments and patient requirements.
- Provide accurate information about clinic services and timings.
- Handle WhatsApp messages and other communication channels, if required.
- Maintain a polite, professional, and welcoming environment at the reception.
Requirements :
- Good communication skills in English and Hindi.
- Pleasant personality and professional attitude.
- Basic computer knowledge.
- Good telephone etiquette and customer-handling skills.
- Previous experience as a receptionist/telecaller is preferred.
- Freshers with good communication skills may also apply.
We Offer
- Competitive salary.
- Professional and friendly work setting.
- Growth and learning opportunities.
- Performance-based incentives, if applicable.