Job Summary: The Front Desk Executive is responsible for handling guest check-in & check-out, reservations, guest support, and daily front office operations while ensuring excellent customer service and smooth coordination with housekeeping and maintenance teams.
Key Responsibilities: Welcome guests and handle check-in & check-out procedures
Manage reservations, walk-ins, and booking confirmations
Handle guest queries, complaints, and service requests
Maintain guest records and update system entries
Coordinate with housekeeping for room readiness
Handle billing, payments, invoices, and daily cash reports
Ensure lobby cleanliness and professional appearance
Provide information about apartment facilities and local areas
Required Skills & Qualifications: Graduate or Diploma in Hospitality / Hotel Management preferred