About the Job

Snoot Experience Centre is a modern, design-led pet healthcare brand based in Hyderabad. Snoot brings together veterinary care, grooming, pet essentials, and home delivery under one thoughtfully designed experience centre.

We are looking for a Client Experience Executive who will manage the front desk, customer coordination, billing, and appointment management, ensuring every pet parent receives a warm, qualified, and organised experience.

Responsibilities

- Welcome pet parents and manage reception / front desk operations
- Handle billing, invoicing, POS, and payment processing
- Manage appointments, scheduling, and follow-ups
- Respond to WhatsApp and phone enquiries professionally
- Coordinate with veterinarians, grooming team, CRM, and accounts
- Maintain accurate customer records in CRM systems
- Promote grooming services and retail products when appropriate
- Ensure the reception area remains clean, organised, and professional
- Provide a warm and memorable experience for every customer and pet

Required Qualifications

- 1-3 years experience in front office, reception, or customer service roles




- Experience in hospital, clinic, salon, hotel, showroom, or retail environment
- Strong communication skills in English and Telugu
- Comfortable handling billing, invoicing, POS systems, and basic computer operations
- Customer-focused attitude with strong interpersonal skills
- Ability to multitask and stay organised in a busy environment
- Comfortable around dogs and cats

Preferred Qualifications

- Experience in clinics, hospitals, luxury retail, hospitality, or premium service environments
- Familiarity with CRM systems (Zoho CRM is an advantage)
- Experience managing appointments, follow-ups, and service coordination
- Exposure to sales support or service upselling
- Basic understanding of billing or accounting workflows
- Additional language skills such as Hindi

Apply

WhatsApp: +91 (phone hidden)

Location: Hitex Road, Kothaguda, Hyderabad

Job Types : Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

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