Job Title : Guest Relationship Executive (GRE) Department : Front Office and Client Relations Industry : [Wellness / Healthcare / Aesthetic Clinic]

Key Responsibilities :

- Greet guests and ensure a welcoming and warm experience from the moment they enter.
- Handle check-in and check-out procedures as per company SOPs.
- Respond promptly to guest inquiries, complaints, and requests in a professional manner to ensure customer satisfaction.
- Manage front desk operations, including maintaining a clean and organized reception area.
- Answer incoming calls and route them efficiently ; take accurate messages if required.
- Coordinate and schedule appointments for clients with doctors/consultants/stylists as applicable.
- Maintain guest records and ensure data accuracy in the system.
- Promote company services, membership packages, and products where relevant.
- Ensure guest feedback is captured regularly and shared with management.
- Collaborate with other departments (housekeeping, therapists, doctors, etc.) to ensure smooth guest operations.
- Handle billing, payments,



and other cash or card transactions in coordination with the accounts or operations team.

Eligibility Criteria :

- Experience : Minimum 1-3 years in a front office, customer care, or guest-facing role in hospitality/wellness/retail/healthcare.

- Education : Graduate or Diploma in Hospitality Management, Communications, or related field.

- Skills Required :

- Excellent communication (English & Hindi) and interpersonal skills

- Polite, qualified, and presentable personality :

- Tech-savvy with basic MS Office and CRM handling :

- Ability to multitask and manage high-pressure situations with a calm demeanor

Preferred Experience From :

- High-end salons, wellness clinics, aesthetic centers, 5-star hotels, hospital front desks, retail counters (luxury brands), spa & wellness chains.

Job Types : Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person

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