Job Summary

Key Responsibilities : 1. Front Office Management

- Manage the school reception and ensure a welcoming environment for parents, students, and visitors.
- Maintain visitor records and coordinate appointments.
- Ensure smooth daily front office operations.

2. Parent Communication & Relationship Management

- Act as the primary point of contact for parents regarding school-related inquiries.
- Respond to parent concerns and escalate issues to appropriate departments when required.
- Conduct follow-up calls regarding admissions, fee payments, meetings, and school events.
- Maintain robust and professional relationships with parents.

3. Fee Collection & Payment Coordination

- Monitor fee payment schedules and maintain fee-related records.
- Coordinate with parents regarding pending payments and reminders.
- Prepare fee collection reports and maintain payment documentation.
- Coordinate with accounts for reconciliation and payment updates.

4. Administration & Documentation

- Maintain student records, admission documents, and administrative files.
- Handle data entry and ensure records are updated accurately.
- Prepare reports and administrative documents for management.
- Ensure proper filing and documentation practices.

5. Admission Support & Student Coordination

- Assist in handling admission inquiries and parent interactions.
- Guide parents through admission procedures and documentation requirements.
- Coordinate with academic and administration teams regarding student information.

6.



Operational SupportSupport day-to-day school administrative activities.

- Coordinate school events, meetings, and parent-teacher interactions.
- Assist management with operational requirements and scheduling.
- Ensure smooth communication among departments .

7. Coordination & Communication

- Coordinate with teachers, administration staff, transport team, and management.
- Maintain effective internal communication to ensure smooth workflow.
- Assist in resolving routine operational concerns.

Required Qualifications

Bachelor’s degree in Business Administration, Commerce, or related field preferred. 1-3 years of experience in Front Office, Administration, Customer Service, or School Operations. Experience in educational institutions will be an added advantage. Excellent verbal and written communication skills in English and local language preferred. Good knowledge of MS Office and school ERP systems.

Key Competencies

Front Office Management Parent Relationship Management Administrative Coordination Fee Collection & Follow-up Communication Skills Documentation & Record Management Multitasking & Problem Solving Customer Service Orientation

What We Offer

- Professional and supportive work environment
- Opportunity to work in an educational institutionCompetitive salary based on experience.
- Career growth and development opportunities

Application Process

This hiring process is being managed by an external recruitment partner.

Pay: From ₹18,000.00 per month

Benefits :

- Commuter assistance

Work Location: In person

📌 Front Office & Administrative Executive (Hyderabad)
🏢 Westfield International School
📍 Hyderabad