Job Description: Sales Counsellor Executive

Job Title: Sales Executive Industry: Fitness & Wellness Location: Gandhinagar, Ahmedabad. Reports To: Club Manager

Job Summary: We are hiring a Sales Executive who will drive new member sales, handle renewals and upselling, deliver a seamless front-desk experience, and support complaint resolution and hygiene oversight.

This is a key member-facing role that blends sales targets, service excellence, and operational discipline — ideal for someone energetic, confident, and growth-focused.

Core Purpose of the Role: “To convert walk-ins into loyal members, retain them through meaningful interactions, and increase revenue through proactive upselling and world-class service.”

Key Responsibilities:

- Greet and assist all walk-in prospects with club tours and membership discussions
- Handle incoming leads via WhatsApp, calls, walk-ins, and CRM follow-ups
- Close new memberships confidently and hit daily/weekly sales goals
- Track renewals due and proactively follow up via phone and in-person
- Address objections, highlight advantages, and offer renewal incentives
- Identify and pitch upsell opportunities (Personal Training, nutrition, long-term plans)
- Educate members on available upgrades or limited-time offers
- Convert basic members into premium/high-ticket customers
- Manage check-ins, guest logs, CRM entries, billing, and cash handling
- Keep reception area clean, professional, and member-friendly
- Handle member queries and offer real-time support
- Log and resolve member complaints within 24-48 hours
- Escalate unresolved or serious concerns to the Club Manager
- Maintain a member issue/feedback register
- Perform daily hygiene checks at the front desk and floor




- Coordinate with housekeeping to maintain club cleanliness standards
- Log AM/PM hygiene inspections

Key Result Areas (KRAs): Membership Sales: Achieve monthly sales conversion target

Membership Renewals: Ensure 100% follow-up and ≥ 85% closure of expiring memberships

Upselling Revenue: Increase average revenue per member through upsells

Complaint Handling: Resolve or escalate 100% of complaints within SLA

Cleanliness & Grooming: Maintain reception and self-grooming per club standards

CRM & Billing Accuracy: 100% correct data entries and cash handling

KPIs & Monthly Targets: New Memberships Closed: 40-70/month

Conversion Rate: ≥ 30% of walk-ins/leads

Renewal Closure Rate: ≥ 85% of expiring memberships

Complaint Resolution SLA: 100% resolved/escalated within 24-48 hours

Cleanliness Logs: 2x per day with checklist and coordination

CRM & Cash Accuracy: 100% error-free entries

Qualifications & Experience:

- Graduate or pursuing graduation
- 2-5 years in fitness/retail/hospitality front desk or sales roles
- Fluency in English, Hindi, and Gujrati language
- Familiarity with CRM tools, WhatsApp Business, and Excel
- Energetic, persuasive, and confident communicator
- Goal-oriented with strong follow-up habits
- Positive body language and well-groomed at all times
- Member-focused, emotionally intelligent, and proactive
- Believes in fitness and inspires others to commit to it

Work Culture & Expectations:

- 6-day work week with morning/evening shift flexibility
- Reports daily to Club Manager with activity tracker
- Upholds company values, cleanliness club standards, and member-first mindset
- Actively participates in in-club events and challenges

Job Types : Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Sales Executive (Balasinor)
🏢 TalentXplore
📍 Balasinor