- Welcome and assist visitors, clients, and guests professionally.
- Manage the reception area and maintain a positive first impression.
- Schedule appointments and maintain calendars.
- Maintain visitor records and office files.
- Coordinate with internal departments for administrative support.
Telecalling Duties
- Make outbound calls to prospective and existing customers.
- Answer incoming inquiries and provide accurate information about products or services.
- Follow up on leads, appointments, and customer requests.
- Maintain call records and update customer databases.
- Generate and qualify leads for the sales team.
- Address customer concerns and escalate issues when necessary.
Required Qualifications
- High school diploma, plus two or bachelor's degree preferred.
- Previous experience in reception,
customer service, telecalling, or a similar role is an advantage.
- Proficiency in MS Office (Word, Excel, Outlook).
- Basic computer and data entry skills.
Skills Required
- Excellent verbal and written communication.
- Solid interpersonal and customer service skills.
- Professional appearance and telephone etiquette.
- Ability to multitask and work under pressure.
- Organizational and time-management skills.
- Fluency in English and local language(s).
Working Conditions
- Full-time office-based position.
- Standard business hours (may vary by organization).
- Frequent interaction with customers, visitors, and staff.