JLL supports the Whole You, personally and professionally.

Service Strategy and Planning**: Develop and implement strategies for soft services delivery

Align soft services with organizational culture and employee experience goals

Forecast future service needs and adapt to changing workplace trends

Service Portfolio Management : Oversee a range of soft services, including but not limited to: Cleaning and janitorial services

Reception and front-of-house services

Mail and courier services

Food services and catering

Grounds maintenance and landscaping

Office support services (e.g., printing, supplies management)

Workspace management and space planning

Concierge and hospitality services

Vendor Management : Select, negotiate with, and manage soft services vendors and contractors

Develop service level agreements (SLAs) and key performance indicators (KPIs)

Regularly review vendor performance and ensure contract compliance

Quality Assurance : Implement quality control measures for all soft services

Conduct regular audits and inspections to maintain high service standards

Gather and analyze customer feedback to drive continuous improvement

Budget and Financial Management : Prepare and manage budgets for soft services

Analyze costs and implement efficiency measures

Provide financial reporting and forecasting for service delivery

Team Leadership and Development : Manage and lead soft services teams, both in-house and outsourced

Provide training and development opportunities for staff

Foster a customer-centric culture among service providers

Health, Safety, and Compliance : Ensure all soft services comply with relevant health and safety regulations

Implement and maintain safe working practices for service delivery

Stay informed about and adapt to changing regulatory requirements





Sustainability Initiatives : Implement environmentally friendly practices in soft services delivery

Promote sustainability awareness among staff and service providers

Seek innovative solutions to reduce the environmental impact of services

Technology Integration : Implement and manage software systems for service requests and delivery

Utilize data analytics to improve service efficiency and user satisfaction

Stay informed about emerging technologies in facility services

Stakeholder Management : Liaise with internal departments to understand and meet their service needs

Communicate service updates and changes to building occupants

Represent soft services in facility management team meetings

Continuous Improvement : Stay informed about industry best practices and innovations in soft services

Benchmark services against industry standards

Implement process improvements to enhance service delivery and efficiency

Qualifications : Bachelor's degree in Facility Management, Hospitality Management, or related field

5+ years of experience in soft services management within a corporate environment

Strong knowledge of service delivery models and customer experience principles

Excellent leadership, communication, and problem-solving skills

Experience with service management software and analytics tools

Understanding of relevant health, safety, and environmental regulations





Certifications in Facility Management (e.g., FMP, CFM) or Hospitality Management are preferred

This job description outlines the key responsibilities and qualifications for a Soft Services Facility Executive. The specific duties may vary depending on the organization's size, industry, and particular needs

Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is significant to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives

📌 Facility Executive- Soft Services (Pune)
🏢 JLL
📍 Pune