- Guest Welcome : Greet guests as they enter, provide a warm welcome, and escort them to tables or waiting areas.
- Reservations & Waitlists : Manage bookings, create and update waitlists, and give accurate wait time estimates.
- Seating & Table Management : Assign guests to tables strategically to balance server sections and optimize seating flow.
- Communication Hub : Answer phones, take messages, address inquiries, and relay information between guests, servers, and kitchen staff.
- Front-of-House Maintenance : Keep the reception area, host stand, and menus clean and organized.
- Customer Service : Introduce servers, provide menus, handle initial questions, address complaints, and ensure overall guest satisfaction.
- Staff Support :
Help waitstaff during peak hours with tasks like taking initial drink orders, bussing, or running food.
Key Skills Needed
- Excellent communication and interpersonal skills.
- Ability to stay calm and efficient under pressure.
- Strong organizational and multitasking abilities.
- Positive attitude and a customer-focused mindset.