- Greet guests warmly and professionally upon arrival, ensuring a welcoming atmosphere
- Manage guest check-in and check-out procedures efficiently and accurately
- Handle phone enquiries with excellent phone etiquette, directing calls appropriately
- Assist guests with reservations, inquiries, and special requests to enhance their experience
- Maintain accurate records of guest information and bookings using the property management system
- Coordinate with other departments to ensure guest needs are met promptly and effectively
- Uphold high standards of hospitality and professionalism at all times
Requirements :
- Proven experience in hotel reception or guest services is preferred
- Excellent communication skills; bilingual or multilingual abilities are highly desirable
- Strong organisational skills with attention to detail
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Exceptional phone etiquette and interpersonal skills
- Previous experience in hospitality or customer service roles is advantageous
- A friendly, approachable demeanour with a skilled appearance
This position offers an engaging work environment where your hospitality skills can flourish. We value dedicated individuals who are committed to delivering outstanding guest experiences.