Company : Gleuhr Wellness Pvt. Ltd. Department : Front Office / Receptionist Location : Ahmedabad
Job Summary
Key Responsibilities
- Welcome clients and visitors in a warm and professional manner.
- Manage the front desk and maintain a positive clinic environment.
- Schedule, confirm, and reschedule appointments for doctors and skin consultants.
- Register new clients and maintain accurate patient records.
- Coordinate with doctors, therapists, and internal departments to ensure smooth operations.
- Handle billing, payment collection, invoice generation, and issue receipts.
- Maintain daily appointment schedules and follow up with clients regarding visits.
- Resolve basic customer queries and escalate concerns when required.
- Ensure the reception area is clean, organized, and presentable at all times.
- Prepare daily reports related to appointments, walk-ins, and payments.
- Support administrative tasks and maintain confidentiality of client information.
Required Qualifications
- Bachelor's degree or equivalent qualification.
- 1-3 years of experience as a Receptionist, Front Desk Executive,
or Customer Service Executive (experience in healthcare, wellness, or skincare clinics is preferred).
- Excellent verbal and written communication skills in English and Hindi.
- Good interpersonal and customer service skills.
- Proficiency in MS Office and appointment scheduling software/CRM.
- Professional appearance with a positive attitude and problem-solving skills.
Preferred Skills
- Strong organizational and multitasking abilities.
- Ability to work under pressure in a fast-paced environment.
- Basic knowledge of billing and cash handling.
- Attention to detail and time management.
- Friendly, courteous, and service-oriented personality.
- Training Duration: 7-15 Days (Unpaid) :
- Agreement: 2-year employment agreement
- Timing
- 9:30 to 7 pm (Monday to Friday one rotational off) Saturday and Sunday working