Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a Recent World of Communications

Broad outline of the Role

Operational role that works under direct supervision, responsible for day-to-day network operations support

Minimum Qualifications & Experience

Graduate with 0-2 Years experience

Knowledge & Skills

- Analytical skills
- basis understanding of tecommunicationsProficiency in MS office tools and apps ( Excel, powerpoint, power bi, power apps etc )

Key Responsibilities

- Network performance report and gap analysis and action mapping
- Action plan tracking for hot spots and weaker network sections
- Ensure SLA are achieved and work proactively to maintain the same
- IRU Partner management ( SLA, penalty)
- customer expectation management
- Automation of BAU reportings/ dashboards

Qualification : BE/ B Tech in Computer science or Electronics and communications

📌 Jr. Customer Service Executive - India Operations, New Rollouts and Automation (Mumbai)
🏢 Tata Communications
📍 Mumbai