Executive - (Case & Communications Management)

- Location: Mumbai Employment type: Full-time | Work from office_
- Reports to: Manager
- Case and Communications_

Role Overview

We mean it when we say, ‘Presolv360 is yours to build’. If this sounds interesting to you, we would love to have you read on: Key responsibilities

- Manage WhatsApp queries and ensure timely and professional communication
- Process Interactive Voice Response data (download, transcript, and callback where required)
- Check and act on queries received daily across multiple modes of communication
- Handle new user onboarding calls and route cases as per SOP
- Update Case Board (CB) and maintain accurate records
- Upload & maintain proper documentation (naming, saving, zipping, CSV creation, etc.)
- Ensure all tasks are completed within defined TAT and without errors

Skills/Qualifications





- Graduation or above (any additional certification/course will be an added advantage)
- 0-2 years of experience in customer service/operations (freshers can be considered)
- Positive written and verbal communication skills
- Ability to follow SOPs strictly without deviation
- Strong attention to detail and accuracy
- Ability to work in a TAT-driven environment
- Basic knowledge of Excel and operational tools
- Tech-savvy and comfortable working on multiple systems
- Willingness to learn and adapt to process requirements

Recruitment Process

- Your compensation will be decided based on your skill, experience and final assessment.

Job Types : Full-time, Permanent, Fresher

Pay: ₹10,369.85 - ₹28,976.60 per month

Benefits :

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

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