Croma is a one-of-its-kind large format specialist retail store that caters to all multi-brand digital gadgets and home electronic needs in India. As a brand of Infiniti Retail Ltd., a wholly-owned subsidiary of Tata Sons, the holding company of the Tata Group, Croma truly offers a world-class ambience to shop.
Role Description
This is a full-time customer service desk role based in Rajkot/Bhavnagar/Amreli/Jamnagar. As a customer service desk officer at Croma, you would be responsible for providing top-notch customer service to all customers who visit our store, including responding to inquiries, providing information regarding products, and resolving customer complaints.
Qualifications
- A positive attitude with excellent customer service skills
- Ability to multitask, prioritize,
and manage time effectively.
- A problem-solving mindset with an ability to handle customer complaints in a professional and courteous manner.
- Fluent in English and Gujarati.
- A minimum educational qualification of an HSC or high school diploma or equivalent (Higher education preferred)
- Previous experience in customer service or related fields is a plus.