Fully independent, seeking complex challenges, building own knowledge base and sharing knowledge. Consistently excellent performance on main KPIs: efficiency, effort score and Quality Assurance.
Fully independent, seeking complex challenges, sharing and improving team’s knowledge, responsible for team’s knowledge level, taking responsibility for difficult deliveries, ownership of process improvement and knowledge database maintenance.
Fully independent, seeking complex challenges, sharing and improving team’s knowledge, taking responsibility for difficult deliveries, ownership of quality assurance execution.
Example responsibilities and tasks (not exhaustive)
CSR responsibilities, ability and readiness to solve complex customer challenges.
Participating in inbound and outbound customer surveys.
CSR responsibilities + taking advanced customer cases, participating in cross-departmental projects upon team leader’s request.
On-floor support, monitoring of Purecloud and schedule adherence.
Organizing and team’s knowledge test and training in knowledge gaps and other relevant training for ensuring sufficient team’ s knowledge.
Onboarding - buddy responsibilities.
Location
- Mumbai
Job Function
- BUSINESS PROCESS SERVICES
Role
- Executive
Job Id
- 410503
Desired Skills
- Customer Service
Qualifications : BACHELOR OF COMMERCE
📌 Customer Service (Mumbai)
🏢 Tata Consultancy Services
📍 Mumbai
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