Job Title : Telecaller / Patient Coordinator Organization : Alshifa Cupping Clinic Location : Vellore Branch Salary Range : ₹12,000 - ₹18,000 per month (based on experience) Experience Required : Minimum 2 years in telecalling/customer support Joining : Immediate
About Alshifa Cupping Clinic
Alshifa Cupping Clinic is a trusted provider of Hijama (cupping therapy) and integrative wellness services. We focus on patient-centric care and seamless clinic experiences across all our branches.
Job Overview
We are looking for an experienced and compassionate Telecaller / Patient Coordinator for our Vellore branch. Your primary role will be to manage patient communication, follow-ups, and appointment scheduling, ensuring a smooth and welcoming experience for every patient.
Key Responsibilities
- Handle inbound and outbound patient calls in a professional and courteous manner.
- Schedule, confirm, and reschedule patient appointments as per clinic availability.
- Follow up with existing patients for treatment progress, feedback, and recall visits.
- Maintain accurate and updated patient records in the clinic system.
- Address basic patient queries regarding treatments, pricing, and clinic timings.
- Coordinate with the clinic therapist/doctor regarding daily appointments and patient notes.
- Assist in patient feedback collection and support clinic marketing initiatives via call updates.
- Achieve daily calling targets and maintain a high level of patient satisfaction.
Qualifications & Skills
- Minimum 2 years of experience as a telecaller, customer service executive, or patient coordinator (healthcare/wellness background preferred).
- Excellent communication skills in Tamil , Telegu and English .
- Pleasant and patient-friendly phone etiquette.
- Basic computer knowledge and experience with appointment scheduling tools or CRM.
- Ability to handle patient queries with empathy and professionalism.
- Good organizational skills and attention to detail.
What We Offer
- Salary from ₹12,000 to ₹18,000 based on experience.
- Supportive and positive work setting.
- Opportunity to be part of a growing wellness brand.
- Structured role with clear responsibilities.