Date Posted : 2026-07-23 Country : India Location : 1009-1010, 10th Floor, Signature Tower, Tonk Road, Jaipur

- 302015 Job Description: Service Supervisor Title: Service Supervisor

About Otis India

Otis is the world’s leading elevator and escalator company, moving 2.5 billion people every day and maintaining over ~2.5 million units globally. With a global team of 72,000 colleagues, including 45,000 field professionals, Otis delivers innovative, safe and reliable mobility solutions found in many of the world’s most iconic buildings and busiest transport hubs. Operating in 200+ countries and territories, Otis combines global expertise with strong local capabilities. Guided by a clear vision to help people thrive in a taller, faster, smarter world, Otis is committed to customer‑centric service, future‑focused innovation, and responsible corporate citizenship.

Role Overview

The Field Supervisor Service is responsible for delivering operational excellence in the designated routes and ensuring customer centricity. The role oversees field operations, customer relationship management, team performance, and compliance with service standards while driving continuous improvement and business growth.

Key Responsibilities

- Adherence to EH&S; policy and practices.
- Ensure Zero accident / incident. Engage and reiterate employees on safe work practices.
- Ensure that issues identified in the Risk Assessment (JHA) process are mitigated or controlled in accordance with assigned responsibilities and schedules.
- Conduct toolbox talk with field professionals.
- Conduct EH&S; inspection/audit and cover each employee in designated routes.
- Carry out annual equipment survey.
- Plan for repair schedule as a preventive method.
- Carry out NIS before taking over new construction and modernization jobs.




- Generating & Facilitating “T” orders booking and closure.
- Ensure zero call back through periodic scheduled maintenance.
- Ensure Quality of Service through defined processes and inspections.
- Timely and Transparent communication with customers. Build strong customer relationships to enhance customer centricity.
- Responsible for acquisition and recoveries of Units.
- Material and Inventory management.
- Drive Safety awareness program in schools and societies.
- Actively participate in Regional Quality Council & Safety meetings and ensure timely progress.

Qualifications & Requirements

- Diploma in Electrical or Mechanical Engineering.
- 3-10 years of experience in lifts/escalators service, including customer-facing roles.
- Strong communication and customer service skills.
- Proficiency in MS Office.
- Good analytical and problem‑solving skills.

What You Need to Be Successful at Otis

Customer‑Centric Mindset Otis is committed to being a world‑class, customer‑focused service company, success begins with understanding and caring for customer needs.

Problem‑Solving & Technical Curiosity

Empowerment

We encourage and support smart risk taking with ownership and accountability.

Collaboration & Communication

We work together as a one team we partner, create connections and contribute across Otis.

Future‑Focused Mindset Otis looks for individuals who are smart, adaptive,



digitally aware, and excited to shape the future of smarter, safer mobility.

What’s In it For Me

Real Impact from Day One Work on projects that directly influence how millions move safely across India’s buildings, metros, railways, commercial hubs, and airports.

Structured Learning & Growth Access to technical training, leadership development, mentorship, and global best practices—designed to accelerate your career.

Global Exposure, Local Opportunities Be part of a global company, with opportunities to learn from global experts while building your career.

People-First Culture Join Otis that places people at the center of everything—your well-being, growth, and success truly matter here.

Career Paths for Every Ambition Whether you want to build expertise in engineering, manufacturing, operations, service, project management, HR, finance, legal, Delivery Operations or technology—Otis supports multiple growth pathways.

Work on Innovation That Matters Experience the intersection of smart technology, safety, sustainability, and urban mobility.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people robust, including engineers, digital technology experts, sales, and functional specialists, as

📌 Field Supervisor Service (Jaipur)
🏢 Otis
📍 Jaipur