We are seeking a highly motivated and experienced Branch Service In-charge to oversee service operations across our branch in Pondicherry. This role is key to ensuring exceptional customer service and effective management of branch service teams.

Key Responsibilities :

- Lead and manage branch service teams to ensure timely and effective service delivery.
- Oversee the installation, maintenance, and repair of home appliances and electronics.
- Ensure adherence to service quality standards and customer satisfaction.
- Monitor inventory levels and spare parts availability at each branch.
- Resolve customer complaints and ensure prompt issue resolution.
- Implement service process improvements and best practices.
- Prepare and analyze service performance reports and present to senior management.
- Train and mentor service staff to enhance technical skills and knowledge.




- Collaborate with the Head Office to align branch service operations with company objectives.

Qualifications and Skills :

- Bachelor’s degree in Engineering (Electronics, Electrical, or Mechanical) or equivalent.
- Minimum 3 years of experience in a service management role, preferably in home appliances/electronics.
- Proven leadership and team management skills.
- Excellent communication, problem-solving, and customer service skills.
- Proficiency in MS Office and service management software.
- Willingness to travel across branch locations as required.

Job Types : Full-time, Permanent

Pay: ₹23,000.00 - ₹30,000.00 per month

Benefits :

- Provident Fund

Work Location: In person

📌 Branch Service In-charge (Puducherry)
🏢 KCM APPLIANCES PVT.LTD-IMPEX
📍 Puducherry