- Strong communication skills to handle global customers
- Prior Service Desk Experience
- Robust technical knowledge of information technology systems and infrastructure
- Knowledge of MS office/O365
- Basic knowledge of L1 troubleshooting
- Basic understanding of Network components
- Categorize and record reported queries and provide solutions
- Acting as a point of contact to support service users and customers
- Monitor issues from start to resolution
- Escalate, if needed, unresolved problems to a higher level of support
- Provide essential online security advice and support 24x7 rotational shifts
- Being accountable for resolving the incidents via workaround or permanent fix
- Ensuring assigned reports are maintained and up-to-date
- Knowledge of ITIL framework
- Practical Knowledge of an ITSM tool
Location
- NCR
Job Function
- IT INFRASTRUCTURE SERVICES
Role
- Analyst
Job Id
- 410629
Desired Skills
- Communication | IT IS_Service Desk
Qualifications : BACHELOR OF COMPUTER APPLICATION, BACHELOR OF COMPUTER SCIENCE, BACHELOR OF ENGINEERING
📌 Service Desk (Delhi)
🏢 Tata Consultancy Services
📍 Delhi
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