(Supporting UK customers)

UK working hours

Role Overview

We are looking for a customer-focused Customer Service Executive to handle inbound and outbound phone support for a London-based co-living business. The role is critical in delivering a warm, professional resident experience and acting as the first point of contact for enquiries, issues, and service requests.

This is a phone-only role with high emphasis on communication quality, empathy, and problem resolution.

Key Responsibilities

Handle inbound and outbound phone calls from residents and prospects

Respond to queries related to: Bookings and availability

Move-ins, move-outs, and renewals

Maintenance and service requests

Billing queries and general resident support

Accurately log calls and updates in the CRM/property management system

Coordinate with internal teams (operations, maintenance, accounts) to ensure timely resolution

Escalate complex or urgent issues appropriately

Maintain high standards of call quality, professionalism, and resident satisfaction





Meet agreed KPIs around call handling time, resolution, and customer satisfaction

Required Skills & Experience

Excellent spoken English with a neutral or UK-friendly accent

Strong phone etiquette and confidence handling high call volumes

Prior experience in : Customer service / contact centre roles

Hospitality, real estate, property management, or co-living (preferred)

Robust listening, problem-solving, and empathy skills

Ability to remain calm and professional under pressure

Comfortable working UK hours and following UK service expectations

Nice to Have

Experience supporting UK or European customers

Familiarity with CRM or ticketing tools (Zendesk, Freshdesk, HubSpot, etc.)

Understanding of tenancy or short-stay accommodation processes

Job Types : Full-time, Permanent

Pay: ₹30,000.00 - ₹41,000.00 per month

Benefits :

- Health insurance
- Provident Fund

Work Location: In person

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