Job Description - Customer Care Executive (Bajaj Workshop, Baddi)

Position: Customer Care Executive

Location: Baddi, Himachal Pradesh

Department: Service / Workshop Operations

Organization: Bajaj Authorized Service Workshop

Job Summary

Key Responsibilities

- Attend incoming customer calls and address service-related queries professionally.
- Make outbound calls for service reminders, appointment booking, and customer follow-ups.
- Coordinate with service advisors and workshop staff for timely customer updates.
- Handle customer complaints and ensure prompt resolution.
- Collect customer feedback after service and maintain customer satisfaction records.
- Maintain and update customer databases and service records.
- Inform customers about service campaigns, offers, and promotions.
- Ensure timely communication regarding vehicle delivery status and service progress.
- Prepare daily and monthly customer interaction reports.
- Maintain high standards of customer satisfaction and retention.

Required Skills :

- Good communication skills in Hindi and English.




- Strong interpersonal and customer handling skills.
- Ability to work under pressure and manage multiple tasks.
- Positive attitude and professional behavior.

Qualifications :

- Minimum qualification: Graduate (preferred).
- Freshers with good communication skills can apply.
- Experience in automobile customer service, telecalling, or customer support will be preferred.

Experience

- 0-3 years experience in customer care, telecalling, or automobile service industry.

Salary & Advantages

- Salary: As per experience and industry standards
- Performance incentives
- Career growth opportunities
- Training and development support

How to Apply

Contact: (phone hidden)

Location: Bajaj Workshop, Baddi, Himachal Pradesh

✔ Experience in automobile dealerships/workshops will be an added advantage

✔ Immediate joining preferred

Pay: ₹10,000.00 - ₹14,000.00 per month

Benefits :

- Cell phone reimbursement
- Internet reimbursement

Work Location: In person

📌 Customer Care Executive (Baddi)
🏢 BALRAJ WHEELS
📍 Baddi