Job Title: Customer Service Executive - E-commerce

Location: Delhi Location

Experience Required: 1 year+

Employment Type: Full-time

Working Days: 6 days a week, rotational off

Shift Timings: Rotational

Job Summary: preferably in the online retail industry. You will be responsible for handling customer queries,

complaints, order tracking, and ensuring a seamless shopping experience for our customers.

Key Responsibilities: professional manner.

- Resolve product or service problems by clarifying customer complaints, determining the

cause, and offering appropriate solutions.

- Coordinate with internal departments (logistics, warehouse, technical, etc.) for order

fulfilment and issue resolution.

- Follow up with customers to ensure their issues are resolved to satisfaction.
- Maintain customer records by updating account information.
- Handle return, refund, and exchange requests as per company policy.
- Escalate unresolved issues to the appropriate team when necessary.
- Provide feedback to the team to improve the overall customer experience.





Requirements :

- 1 year of experience in a customer service role (e-commerce experience preferred).
- Excellent communication skills in English and [mention regional language if applicable].
- Strong interpersonal skills and a customer-first attitude.
- Proficiency in using CRM tools, ticketing systems, and MS Office.
- Ability to multitask and handle high-volume queries during peak periods.
- Flexible to work in rotational shifts, weekends, and holidays if required.

Preferred Qualifications:

- Bachelor’s degree in any discipline.
- Experience with e-commerce platforms or order management systems.

What We Offer:

- Market-competitive salary (18k to 23k)
- Friendly and collaborative work environment
- Training and development opportunities
- Career growth in the fast-growing e-commerce industry

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Care Voice (Hauz Khas)
🏢 Elevate X Solutions
📍 Hauz Khas