Associate Customer Support (Japanese Speaker)

Location : Cyberjaya, Malaysia Employment Type : Full-Time Language Requirement : Japanese Proficiency Required - JLPT N1 Industry : Ecommerce / Customer Support

About the Role

Key Responsibilities

- Handle customer inquiries via phone and provide prompt resolutions.
- Deliver excellent customer service while maintaining high customer satisfaction levels.
- Escalate priority issues to the appropriate teams as required.
- Stay updated on process changes, policies, and operational updates.
- Contribute ideas for process improvements and best practices.
- Maintain high standards of attendance, punctuality, and professionalism.
- Support additional operational tasks as assigned by the supervisor.

Requirements :

- Strong verbal communication skills in Japanese .
- JLPT certification (N1/N2 preferred).
- Excellent customer service and problem-solving skills.
- Prior experience in Ecommerce, Customer Support, Contact Center, or BPO operations is preferred.
- Comfortable working in rotational shifts.
- Graduate, diploma holder, or equivalent work experience.
- Fresh graduates with strong Japanese language skills are welcome to apply.

Key Highlights of the Requirement : Education :





- High School Graduate : Requires at least 7~8 years of working experience.
- Vocational College Graduate :Requires at least 4~5 years of working experience.
- University Graduate/ To be Graduated in 2026 : No working experience will be acceptable.

Salary range : RM 8k to 10k basic (depending upon CS experience) + RM 500 transportation allowance + Shift allowance

Work mode : Full time office mode

Working days/hours :Rotational shift (Morning and afternoon) (Shift allowance applicable for afternoon shift)

Shifts :8AM-17PM/9AM-18PM/13PM-22PM/15PM-24AM MYT

Assessments : JP LAT (Attached)-> answer sheet is provided

CS Logical Assessment (Attached)-> answer sheet is provided

Hiring approach :

- RMG Pre-screening
- Ops round (1 ~ 2 rounds)

VISA processing timeline :3~4 months post selection and submission of relevant documents

Job Types : Full time, Permanent

Pay: ₹150,000.00 - ₹200,000.00 per month

Education :

- Diploma (preferred)

Experience :

- Customer service: 1 year (preferred)
- JLPT N1 Certified: 1 year (required)

Language :

- Japanese (required)

Work Location: In person

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