Work Experience -Greater than 9 months experience within relevant customer service industry (preferred domain by Telecom/technical services).- Qualification Graduate or undergraduate Degree in a relevant customer service field (preferred domain by Telecom/technical/Business and Financial Services) Or, Completed tertiary education in a relevant field from a recognized institution- Language Proficiency The agent must have excellent English-speaking skills with neutral accent, including a high fluency in reading, writing, speaking and the use of the English language.- Computer Proficiency An advanced general Microsoft Windows and computer skills, and accurate data entry abilities.- Customer Service & Analytical Skills Strong analytical and technical skills, technically appropriate communication skills, clear understanding of all processes / work instructions. Strong listening skills, including being able to listen effectively and understand customer issues.-

- Responsibilities and attributes- Excellent communication skills - written & oral
- Robust customer advocacy skills and understanding of customer interactions leading to successful customer outcomes.
- Responsible for the end to end activation or assurance of a Service
- Responsible for all of the listed functions and queues as outlined within process materials.
- Responsible for the completion of all work tasks within scope of function and queues and any remediation’s required to ensure the outcome is achieved.




- Identifies the problem by understanding its nature and its component parts and the relation between them.
- Ensure compliance adherence and timely completion of milestone
- Updating & keeping records of customer interactions, transactions, comments and complaints as per defined process guidelines
- Seek support and guidance if required
- Work collaboratively with teammates (external and internal to Supplier) to solve customer issues as quickly and as efficiently as possible.
- Effective communication with other business units to obtain the required information to successfully manage the Customers order
- Demonstrates resilience and fle xibility to change
- We Care - Privacy & Protecting our customer - take all steps to protect customer’s privacy
- Sales Order Quality - get things right at First Time up front in order to reduce rework
- Answer customer enquiries to appropriate area when necessary.
- Meet prescribed customer service standards and performance objectives
- Effective communication on order status to Customers/Stakeholders
- Generates timely and well-developed solutions to address the problem.
- Escalating the dependencies to the relevant teams for any assistance

Booking appointments for customers- ・ Dispatching equipment to customers Location

- Pune

Job Function

- BUSINESS PROCESS SERVICES

Role

- Executive

Job Id

- 410446

Desired Skills

- Customer Service

Qualifications : BACHELOR OF COMMERCE

📌 Customer Servive (Pune)
🏢 Tata Consultancy Services
📍 Pune