Location : Gurgaon Company : Province Infotech Shift : UK Shift Transportation : Cab Facility Provided
Key Responsibilities
- Provide prompt and effective resolution to customer concerns.
- Deliver outstanding customer service while maintaining high customer satisfaction.
- Identify customer needs and recommend relevant products or services through upselling .
- Maintain accurate customer records and update CRM systems.
- Coordinate with internal teams to ensure timely issue resolution.
- Meet individual and team performance metrics.
Requirements :
- 1-5 years of experience in Customer Service, preferably in the travel industry.
- Excellent verbal and written English communication skills.
- Knowledge of UK geography is mandatory.
- Hands-on experience with Amadeus (GDS) is mandatory.
- Solid customer handling and problem-solving skills.
- Ability to work in UK shifts.
Pay: ₹35,000.00 - ₹42,000.00 per month
Benefits :
- Health insurance
- Provident Fund
Work Location: In person
📌 Customer Support Agent (Gurugram)
🏢 Province Infotech
📍 Gurugram
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